Student Concerns, Appeals, and Grievances
UWF is committed to providing all students the opportunity to share concerns and complaints with the University community in order to assist in reaching resolutions that are fair and equitable. This page provides additional information about how to do so.
Formal Complaint Procedure
The Center for Academic Success takes student complaints and grievances seriously and has processes in place to ensure that complaints are addressed appropriately and in a timely manner.
Conflicts or Concerns with offices within the Center for Academic Success
The first step for resolving most conflicts is at the local level, between the parties involved. To initiate this process, please reach out to the appropriate Director who leads each office to express your concern or describe your conflict which occurred in that office. State specifically—verbally or in writing—what the concern is, who it was with, and what action is being requested to address the concern you had with your experience in that office.
If your concern is with the Director of the office, or if after working with the Director, you do not feel the issue has been resolved, please reach out to the Executive Director of the Center for Academic Success for further review and consideration. Decisions made by the Executive Director, related to the Center for Academic Success processes and services are considered final.
If your concern is with the Executive Director of the Center for Academic Success, please reach out to the Vice President of the Division of Academic Engagement and Student Affairs for further information.
If a student has a concern, complaint, or appeal that is not related to the Center for Academic Success, formal University processes are outlined at University of West Florida Student Complaint Processes