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Each institution must annually provide to all enrolled students a notice of the availability of the information that is required to be made available to students under the Family Educational Rights and Privacy Act of 1974 (Family Educational Rights and Privacy Act or "FERPA"), and under The Higher Education Act of 1965 (HEA), as amended by the Higher Education Opportunity Act of 2008 (HEOA).

Student Complaints

Student Complaint Process

There are policies, grievance procedures, and appeal procedures established by the University that govern certain rights and obligations of the University's students. These are all set forth in the Student Handbook and the University catalog. If you have not been able to resolve your problem through these established avenues and need assistance with concerns related to your University experience - academic or nonacademic, you may wish to consider contacting a Student Advocate or the Student Ombudsman. Information concerning the Student Advocate and the Student Ombudsman is posted on the Dean of Students's website:

You can contact a Student Advocate at the office of the Student Government Association located in the University Commons, Room 227, or call the office at 850/474-2393. You can contact the Student Ombudsman at the University's Informal Dispute Resolution/ADA Compliance Office, located in Building 11, Room 119, or call the office at 850/857-6080.

For information about the University's institutional-level accreditation status, visit:

If you want to file a complaint with the State entity that is responsible for the overall governance of the State University System (including the University), information concerning the process to follow and the forms to file are available at:

Florida Board of Governors
State University System
325 West Gaines Street, Suite 1614
Tallahassee, Fl 32399-0400
Phone 850/245-0466
Fax 850/245-9685

Dean of Students Office |

Revised: March 13, 2017