Students seeking guidance or assistance with concerns related to their UWF experience – academic or nonacademic – should contact the UWF Student Ombudsman.
The Student Ombudsman, a full-time University staff member, acts as an impartial campus resource by evaluating the student’s situation and assisting him/her in navigating the steps necessary to resolve the issue.
• Explaining University policies, procedures, and appeals processes
• Outlining the student grievance process, including processes for grieving decisions related to access to courses and degree credit
• Acting as a resource / referral guide
• Listening to the student’s concern and providing options for resolving the issue
• Working with the student and other campus officials to reach a resolution to the problem presented
• Provide legal advice
• Have the authority to change University policies or procedures
• Have the authority to over-turn decisions made by other University officials
• Act as a student’s advisor in judicial hearings or grievance processes
If a student feels that a University policy or procedure is unfair, he/she may discuss the issue with the Student Ombudsman. If, after reviewing the policy, the Student Ombudsman believes that a policy change is needed, he/she will bring the matter to the attention of appropriate University official(s) for consideration.
The Associate Dean and Director for Inclusion Programs, Dr. Lusharon Wiley, is the UWF Student Ombudsman. Her office is located in the Dean of Students Office, located in Building 21 Room 130 or call (850) 474-2384.
In addition to the UWF Student Ombudsman, a Student Advocate is available to assist students with information regarding University policies, grievance procedures, and appeal procedures. The Student Advocate may also serve as a facilitator in the resolution of disagreements, grievances or otherwise unsatisfactory conditions.
The Student Advocate, a UWF student, is appointed by the Student Government Association President. Students wishing to speak with the Student Advocate should go to the SGA Office located in the University Commons, Room 227 or call the office at (850) 474-2393.