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Appeals and Student Grievance Processes

Student Grievances Policy

The Student Grievances Policy provides students the opportunity to bring complaints to the attention of the University. The Student Grievances Policy may only be used to grieve a University action or decision when there is no appeal policies associated with that particular University action or decision.

To read the full Student Grievances (SA-27.03-03/25), visit the Board of Trustees Policies page .

UWF Student Ombuds

The ombuds serves as an alternate resource for all students to complement other existing channels of communication and conflict resolution. The role of the ombudsperson is to serve as a resource and designated neutral party for those who may have a University-related concern or grievance. Such problems may be related to grades, differences of opinion with instructors, interpretation of University policies or other administrative issues. Students seeking guidance or assistance related to their University experience, both academic and non-academic, should contact the UWF student ombuds.

Current UWF Student Ombuds

  • Lauren Loeffler staff photo
    Lauren Loeffler

    Assistant Vice President, Strategic Initiatives and Divisional Operations, Student Ombuds

  • Lindsey Walk staff photo
    Lindsey Walk

    Senior Director, Career Development and Community Engagement, Deputy Student Ombuds

Academic Appeals

Students have the right to seek review of certain academic decisions through the university’s appeals process. An academic appeal provides students with an opportunity to request reconsideration of decisions that may impact their academic progress, such as final course grades, academic standing, or allegations of academic misconduct. A complete list of academic appeals can be found in the Academic Catalog. 

Appeal of Housing Cancellation and Fees

Students may request to cancel their housing contract or appeal housing-related fees, including charges for contract cancellation, key replacement, cleaning or damages, and late rent. The university follows a standardized review process to ensure all requests are handled consistently and fairly.

Read the Appeal of Housing Cancellation and Fees on the Board of Trustees Policies page.

University Complaints to External Agencies

Students should refer to the process and form(s) provided by the University’s accreditor (the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)) on their website if they have a complaint.

Students should refer to the process and form(s) provided by the state entity responsible for overall governance of the Student University System (Florida Board of Governors) on their website if they have a complaint.