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ITS Help Desk Support Standards

Not all services are supported by the ITS Help Desk. Individuals and departments acquiring or using new technology are advised to contact the ITS Help Desk in advance to learn if the technology will be supported by Information Technology Services. Services not supported by ITS are the responsibility of the owner of the technology.

For services that require more than telephone support, the Help Desk creates a record of the call and transfers or escalates the call to other areas within ITS or to other appropriate university technology resources.

UWF Supported Services

  • Account Management
    • ArgoNet
    • MyUWF
  • ArgoAir Connectivity
  • ArgoApps
  • ArgoNet Services
  • Google Workspace for Education*
    *Gmail, Google Calendar, Google Drive
  • Classroom Technology
  • And More!

On-Site Support for Employees

The ITS Help Desk provides on-site support for faculty and staff in the following areas where Local Support Providers are unavailable.

  • Connectivity
  • Computer Hardware Repair
  • Computer Setups
  • Software Installation (Default Setup)
  • Virus and Spyware Detection and Removal

Software Support Standards

Hardware Support Standards