Hours & Response Times
The ITS Help Desk provides UWF technology support according to a staffing schedule. System outages are responded to by an on-call analyst when the Help Desk is closed. Although most issues are resolved during the initial contact, it may be necessary to escalate or assign your issue to the appropriate ITS support staff or your area's Local Support Provider.
Staffing Schedule
Fully Staffed
Monday - Friday
8:00 am to 5:00 pm
Limited Staff
Monday - Thursday
5:00 pm to 6:30 pm
(when classes are in session)
On Call
Responds to system
outages when the
Help Desk is closed.
eLearning Support
For eLearning support that is not related to logging in, contact the Canvas Support Hotline:
Students: 1-844-866-3349
Faculty: 1-833-400-5564
Resolution Expectations
Every attempt is made to solve each issue on first contact. However, some issues require escalation to an advanced support team. Campus closures, virus outbreaks, or other emergencies may delay the time necessary to complete requests.
In person support is available in building 79 Monday through Friday from 8:30AM to 4:30PM.
The Help Desk is closed on weekends/holidays and during UWF designated holidays.