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Bill Dagnall

  • Assistant Vice President, Contact Center Operations, Navy Federal Credit Union

Biography

Bill Dagnall is the Assistant Vice President, Strategic Partnerships for Navy Federal Business Solutions, where he leads efforts to strengthen strategic relationships, expand market reach, and support growth across Navy Federal’s business member segment.

With more than 31 years of Navy Federal experience, Bill brings broad leadership expertise across Branch Operations, Contact Center Operations, Business Development, and Business Solutions. He is known for building high-performing teams, leading complex operations, advancing enterprise initiatives, and fostering trusted partnerships that deliver long-term business value.

A two-time recipient of Navy Federal’s President’s Award for Service Excellence,   Bill is recognized for his servant leadership, strategic execution, and commitment to member service, employee engagement, and business growth.

Bill earned a bachelor’s degree in Speech Communications from Valdosta State University and has completed executive leadership programs through Columbia Business School, Georgetown University McDonough School of Business, Stanford Graduate School of Business, and UNC Kenan-Flagler Business School. He is also a graduate of Leadership Pensacola, LeaP Class of 2014.