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Design and Communication

Campus beauty photo of iconic archway

The Office of Design and Communication (ODC) is the central marketing and communication team for the Division of Academic Engagement and Student Affairs (DAESA). Our office oversees the creative needs for the Division and we work with DAESA units and Institutional Communications to provide creative assets that support the student experience, enhance campus life and promote UWF's vision and mission.

 

 

Meet the Staff


 


 

Work with us!

Get Started with your Project

Start by submitting your project request to our Jira Service desk and filling out the provided form. For step-by-step instructions on how to complete this form, please visit our Submitting and ODC project request Confluence page

Once we receive your Jira request, our team will be in touch via that ticket to discuss any project-specific next steps. 


A Note About Project Timelines

Our workload is such that we prioritize project requests based on date needed, production time and the degree to which the project supports the university vision and mission. 

Upon receipt of your request via Jira, it will be assigned a service level of either 1, 2 or 3. Level-1 requests having the quickest turnaround time to first proof, and level-3 having the longest. Timelines will vary depending on the project, but it’s best to allow 2–4 weeks for routine or small projects and 4–6 weeks for larger projects.

For detailed information about service levels, please visit our Scope of Work Confluence page

 


 

Frequently Asked Questions

As your ticket progresses through the various stages, the ‘status’ will change and you will be notified. If action is required, our staff will comment on the ticket with specific instructions or requests for feedback and mark the ticket ‘waiting for client’ or ‘waiting for approval’. Please check your ticket and respond as needed to move your project forward.

ODC staff most likely removed your email signature from your comment using the ‘edit’ function. If you respond to tickets via email, Jira attaches your email signature, which takes up significant space and obstructs your comment, making it more difficult for our designers to see your comment in Jira. 

To avoid this, please access the ticket via Jira instead of your email.

You can see the status of your project Jira ticket in the ‘workflow’ tab in the top right hand corner of your ticket. If you need a more specific update, please contact your project lead via the ticket.

To see an example of the full life cycle for an average ticket, checkout our flow chart.

If ODC repeatedly attempts to contact you via the ticket but does not receive a response within four business days, the ticket is automatically closed. Depending on how close the project was to completion at the time it was closed, the ticket may either be reopened or will need to be resubmitted. Please contact your project lead for more information about your specific case.

When you submit your Jira project request via the service desk, please specify if you need materials by a certain date (for an event, end of fiscal year etc.). ODC staff will assign a proof date and an in-hand date based on your date needed, production time and the degree to which your project supports the university vision and mission.

Yes! When you submit your project request, make sure your ticket includes all necessary information, clear direction, attachments and that all written copy has been spell-checked.

ODC is a shared resource for the whole DAESA, so a majority of our 'clients' submitting complete tickets speeds up the process for everyone!

Local and National Awards

  • Second Place Professional Category, Miscellaneous: High-Impact Practice (HIP) Badges Icons | Association of College Unions International (ACUI), Steal this Idea National Award, 2022
  • Third Place Professional Category, Calendars: CAB Schedule materials | Association of College Unions International (ACUI), Steal this Idea National Award, 2022
  • Honorable Mention: Argo Fit Booklet | University & College Designers Association (UCDA), 2020
  • Second Place Professional Category, Brochures: Come OA With Us Brochure | Association of College Unions International (ACUI), Steal this Idea National Award, 2020
  • Third Place Student Category, Promotional Campaign: CAB after Dark 2019 | Association of College Unions International (ACUI), Steal this Idea National Award, 2020
  • Honorable Mention Professional Category, Promotional Products: Disc Golf Coaster | Association of College Unions International (ACUI), Steal this Idea National Award, 2020
  • Second Place Professional Category, T-Shirts: Treasure Island Homecoming Theme T-shirt | Association of College Unions International (ACUI), Steal this Idea National Award, 2020
  • Campaign Award: CAB After Dark 2019 | TAGGED 2019  
  • Honorable Mention: CAB After Dark 2019 | TAGGED 2019 
  • Second Place Professional Category, Calendars/Schedules: CAB Event Schedule Magnet | Association of College Unions International (ACUI), Steal this Idea National Award, 2019
  • Honorable Mention Professional Category, Promotional Campaigns: Argo Arrival 2019 | Association of College Unions International (ACUI), Steal this Idea National Award, 2019
  • Best Themed Campaign: CAB After Dark | National Association for Campus Activities (NACA South) 2019
  • Best Social Media Campaign: Argo Arrival | National Association for Campus Activities (NACA South) 2019

For any other questions, email us:

Shelley Henseler
shenseler@uwf.edu