University of West Florida

Information Technology Services


Volume 3, Issue 3: The Software Issue

Help Desk News

The Argus "eD" Tab is Now the "Software" Tab

Over winter break the “eD” tab in Argus was re-released as the “Software” tab. Now the software available to you is easier to find and is all available in one place. The most used feature of the tab is the eDesktop virtual computer lab where students, faculty, and staff can use computer lab software from home over a high-speed Internet connection. Software downloads are also available from the tab as well as Microsoft work-at-home software.

New Software in eDesktop

eDesktop is the university’s virtual computer lab and offers 150 seats, 24 hours per day, 7 days per week. eDesktop was designed and developed to make university-licensed software available to students from the convenience of their place of residence, Starbucks, or wherever they find an Internet connection. Applications in eDesktop include Microsoft Office, SAS, EndNote, and many other titles. Recently, SPSS was upgraded from version 15 to version 16, and new software applications such as Microsoft Visio 2007, PCModel, S&P Research Insight, and Hawkes Learning System were added to the eDesktop lineup. Visit the Software tab in Argus for a complete listing of software.

Mac OS Available for University-Owned Computers

Mac OS X Leopard is now available to faculty and staff for installation on university-owned computers. The new OS requires an Intel, PowerPC G5, or PowerPC G4 (867MHz or faster) processor and 512MB of memory. Among Leopard’s over 300 new features are improved backup and file sharing functionality, enhancements to the Safari browser, and a “Spaces” utility to group application windows and reduce desktop clutter. If you are interested in having the new OS installed on your Mac, contact your Local Support Provider or the ITS Help Desk.

Microsoft Office Ultimate for Students

For a limited time, Microsoft is offering Microsoft Office Ultimate 2007 to students for $59.95. UWF Information Technology Services has confirmed that this is a valid offer. The promotion is only available until April 30, 2008. For more information, see

Microsoft Visio 2007 Added to the Microsoft Campus Agreement

Microsoft Visio 2007 has been added to UWF’s Microsoft Campus Agreement. Visio is a diagramming application that is used to draw organizational and flow charts. If you would like to have Visio installed on your campus computer, contact your Local Support Provider or the ITS Help Desk. Faculty and staff may also purchase Visio 2007 for work-at-home use from the Software tab in Argus.

McAfee Antivirus Software for Your Home Computer

McAfee antivirus software is available free of charge for UWF faculty, staff, and student home computers . New computers often come with antivirus software already installed; however, this is typically a trial version and will stop updating after several months. Because new viruses come out every day, old antivirus software cannot keep your computer protected. In contrast, the UWF version will continue to update so that it can detect and remove new viruses. Good antivirus software is essential to protect your PC. Download McAfee from the Software tab in Argus.

New ITS Help Desk Hours

This semester the ITS Help Desk began a new operating schedule. The Help Desk continues to be fully staffed during normal business hours (8 AM – 5 PM, Monday – Friday). Limited staff remain available from 5 PM – 10 PM on weekdays. On weekends, limited Help Desk staff are available from 8 AM – 10 PM. For a complete overview of the Help Desk schedule, refer to

New Directory Tab in Argus

Argus’ new Directory (Services) tab is the hub for all UWF internal web content. The tab is organized into searchable sub-tabs for services, departments, people and organizations. The departments sub-tab provides a location for departments to link to their external web site and any internal web pages they have developed. (Internal content is that which is solely geared for current students, faculty, and staff.)

As UWF strives to create a more robust external web presence focused on marketing and recruitment, all departmental web developers have been asked to remove internal content from their external web presences, and make it available in Argus through the new tab. Only links to web sites that have been converted and approved using the university web templates and standards will be posted in the new tab.

Discover New Ways to Engage Students

Learn 8 in ’08 is a series of eight technology sessions co-sponsored by the Academic Technology Center and Information Technology Services, that bring to faculty some of the innovative ways their colleagues are using technology to connect with students. Monthly session topics include: Second Life, Elluminate, eDesktop, Pod Casting, Digital Storytelling, Wikis, Blogs, Collaboration Tools, Animations, Simulations, and Games. Make plans to attend the kick-off session on Friday, February 8, 2008 at 2:30 p.m. in building 36, room 108. Door prizes will be awarded each session, and a grand prize will be awarded at the last session in November for those who attended at least 6 sessions. Faculty will receive a special email invitation to sign-up for the first session. For more information and to reserve a seat, visit

Welcome Our New Help Desk Manager

For the first time since its inception, the ITS Help Desk has a new manager.  Andi Sortino, formerly with the Office of Development and previous co-chair of the UPC-IT Committee, now heads ITS Help Desk operations.  Andi welcomes your input and feedback regarding Help Desk services.  She can be reached at

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