Frequently Asked Questions

Expand the category of your question below to reveal answers. While we do our best to include the most up-to-date information, please don’t hesitate to contact our Student Support Center at (850) 473-7468 or ContinuingEd@uwf.edu with any additional questions or requests.


Admission and Registration

Non-credit courses and workshops and conferences and events do not require admission to the University.

However, like with most University degree programs, graduate and undergraduate degree and credit certificate programs do require that you apply for admission to the University. Learn more about admission into the University of West Florida.

Immunization Requirements

Immunization Requirements: Am I required to follow the UWF policy for Immunization? 
If you want to take a credit course, you will have to comply with the University immunization requirements. However, most non-credit Continuing Education courses do not require proof of immunizations. If proof of immunization is required for a non-credit course, you will be notified before class begins.

Online Courses: I've registered for an online non-credit course. How do I begin?

Open your Continuing Education Student account at http://uwf.augusoft.net and follow the instructions below:

  1. Choose Sign In in the Menu on the left

  2. Enter your User Name and Password and then click on the Sign In button.

  3. Click on Current Registrations in the menu on the left. Note: You will not be able to see your course until after 11:00 a.m. CST on the start date you chose.

  4. Locate your class and click its corresponding Go to Class link. You will be taken to the Education to Go site. Lessons will be released on Wednesday and Fridays after 11:.00 a.m. CST for six weeks. If you have any technical difficulty with your course, you may contact their Student Support at (817) 870-2870 or toll free (966) 441-5454.

Tuition & Fees

Do courses have additional fees for supplies and materials? In most cases non-credit courses do not require supplies and materials. If there are textbook requirements or additional fees, they will be listed in the course description.

What types of discounts are available? Many Continuing Education courses offer discounts for military personnel, UWF employees and UWF alumni. Discounts are noted in the class information.

As a senior, do I qualify for financial assistance? If you are interested in taking credit courses at UWF, you may be eligible for a tuition fee waiver. Review more information about tuition waivers for seniors.

Tuition Assistance

Academic Credit and/or Degree Seeking Programs
You may be eligible for financial assistance for Continuing Education courses provided courses are for academic credit and/or are part of a degree program. For detailed information and resources, please contact the Financial Aid Office at (850) 474-3145 or finaid@uwf.edu.

Non-Credit Course Tuition Assistance
Since Continuing Education courses do not lead to a college degree, they are not eligible for traditional forms of financial aid. However, some financial institutions provide loan options to students needing educational financial assistance. We also have military spouse benefits, payment plans (for select programs), and accept the WIOA grant.

If you require financial assistance for a non-credit course, there are several options available to you based on individual programs and eligibility.

Funding Opportunities

MyCAA
Military Spouse Career Advancement (MyCAA) offers up to $4,000 to military spouses interested in pursuing continuing education, degree programs, licenses, or credentials leading to careers in high growth, high demand, and portable career fields.Upon creating a MyCAA account the Department of Defense will provide a notification of eligibility.

For more information on Military benefits or additional funding opportunities, contact the UWF & Military Veterans Resource Center (MVRC) at (850) 474-2550 or mvrc@uwf.edu.

Workforce Innovation and Opportunity Act (WIOA)
The Workforce Innovation & Opportunity Act is a federal grant that covers training expenses for individuals who have been laid off from employment, or whose household income is at or below the federal poverty level. To apply for the WIOA grant, contact CareerSource Escarosa or CareerSource Okaloosa Walton.

Certificate programs approved for WIOA funding include:
• Medical Billing and Coding (Okaloosa Walton)
• Pharmacy Technician (Okaloosa Walton)
• Project Management Professional (Escarosa & Okaloosa Walton)
• Home Healthcare Aide (Okaloosa Walton)

The WIOA application process takes several weeks, so please do not delay in getting started. Once WIOA grant approval is awarded, contact our Student Support Center for a Letter of Acceptance.

Continuing Education Loans

Loans may include tuition, and in some cases lenders may allow students to borrow additional funds to cover the cost of tuition plus expenses such as books, supplies, and test vouchers. Loan applicants may be required to have a co-signer and the loan interest rate will vary according to an applicant’s credit rating

Sallie Mae: Sallie Mae offers an online application for the Sallie Mae Smart Option Student Loan. When applying, applicants should indicate the following:

  • School name: University of West Florida Continuing Education
  • School Code/Branch: 00395598
  • Grade Level: Certificate/Continuing Education
  • Course of Study: Continuing Education

For loan assistance, contact Sallie Mae at 1-888- 272-5543.

Wells Fargo Collegiate Loans: Wells Fargo offers an online application for Collegiate Loans. When applying, applicants should indicate the following:

  • School name: University of West Florida Continuing Education
  • School Code/Branch: 00395598
  • Grade Level: Certificate/Continuing Education
  • Course of Study: Continuing Education

For loan assistance, contact Wells Fargo customer service at 1-800-658-3567.

Payment Plans

Payment plans are available for select certificate programs. Students who wish to enroll in the Pharmacy Technician, Certified Clinical Medical Assistant, or Medical Billing and Coding programs may choose to utilize a payment plan. Payment plan terms vary by program. Contact our Student Support Center for more information on program specific payment plans.

ed2go Funding (Medical Billing & Coding Online Program Only)
For the online Medical Billing & Coding program, funding is available through our education partner ed2go to students who meet certain requirements. To check your eligibility for this funding follow these steps:

  • Step 1: Visit ed2go.com/career/financial-assistance
  • Step 2: Select the link titled “LOANS”.
  • Step 3: Click on “START NEW APPLICATION”.
  • Step 4: Complete until the end.
  • Step 5: Go to your email and verify your email.
  • Step 6: Log back into your loan to view results.

Have questions? Contact us at continuinged@uwf.edu or 850-473-7468.

Cancellation and Refund Policy

Cancelling Registration From a Non-Credit Class or Event

Due to the wide variety of programs that Continuing Education offers, there is no single cancellation policy for all of our offerings. However, there are some common cancellation procedures.

Requests to cancel must be made in writing or by email.

  • Written requests may be sent to:
    Distance and Continuing Education
    University of West Florida
    11000 University Parkway, Building 77, Suite 149
    Pensacola, FL 32514
  • Email requests may be sent to: ContinuingEd@uwf.edu

Requests to cancel must be made prior to the start of the event. Ten (10) business days’ notice is most common, but many programs have earlier deadlines. Check program specifics on program website or registration form.

Although we attempt to refund 100% of your fees, many programs have a cancellation fee or offer refunds on a sliding scale. Check program specifics on program website or registration form

Substitutions are allowed for many programs. Check program specifics on program website or registration form.

Refunds are not issued for no shows.

Exceptions to the withdrawal policy may be made for circumstances related to serious illness, travel issues, death in the family, etc. Written documentation must be provided. For approved exception requests, credit will be given for future courses as opposed to a refund when a full refund is not available.

Refund & Attendance Policy

In the event you withdraw from a class, we are happy to refund your fees according to the policy set forth below.

In rare instances, classes with low enrollment may be canceled. We will make every effort to notify you of changes or cancellations. In the event of a cancellation or change by us, we will provide you with a 100% refund or transfer you to an equivalent class.

Course Refund Policy:

  • 100% refund for all withdrawals or transfers made ten (10) or more business days (Monday – Friday) before the first day of class.
  • 80% refund for all withdrawals or transfers made inside ten (10) business days (Monday – Friday) before the first day of class.
  • 0% refund for all withdrawals or transfers made the day class begins or anytime following.
  • Exception: For online courses that start anytime no refunds are available once the student has access to the course.

All course materials are returned in as-new condition to institution at the student’s expense. Such materials must be received within ten (10) business days of the first day of class. The cost of materials not received or those that cannot be returned (such as software, memberships, exam vouchers, or exam sponsorship) shall not be refunded to the student. Refunds shall be paid to the student shall be granted within thirty (30) days following the deactivation date of the program.

Refunds paid by cash or check take approximately 2 to 4 weeks to process. If payment was made by credit card, your account will be credited.

Attendance: You must attend a minimum of 80% of all classes to receive CEU credits and a completion certificate. Classes which meet four (4) or fewer sessions require 100% attendance to meet this requirement. For online courses, you must receive a score of 80% or higher on the final exam or course assessment.

Campus Information

Where can I get emergency help if needed? Please contact the Campus Police (850) 474-2415 in regards to any security issues or emergencies on University grounds.

Where can I locate a map of the campus? Printed campus maps can be picked up at the Visitor Center and viewed online Campus Map. From the main campus map you can search for a specific building or area, using the drop down menus to filter your choices accordingly.

Am I required to purchase a parking pass? No, but you will need a temporary parking pass which you may obtain from the UWF Visitor Center located in Building 81.

Where can I park on campus? Finding a parking space can be difficult during peak times. Lots J, L, M and Z are open to all permit holders. Lots J and L are between the tennis courts and the Center for Fine and Performing Arts and Lot Z is just south of Martin Hall. Cars parked without an appropriate decal or hang tag will be ticketed. We recommend visiting uwf.edu/parking for specific details on purchasing permits and to view maps and trolley information.

Support

What if I need additional help or can't find the answer to my question here? 
Contact the Student Support Center via email, phone, or just drop in! We are located in Building 77, Room 149. Email: ContinuingEd@uwf.edu or call us at (850) 473-7468. We are here to help!

Who can I contact for Technology Assistance? Information Technology Services (ITS) Help Desk, (850) 474-2074.

Holidays - Campus Closed

The University recognizes paid holidays as listed below. If a holiday falls on a Sunday, it will be observed on the following Monday. If it falls on a Saturday, it is observed on the preceding Friday.

2017-2018 Holidays
Labor Day September 4, 2017 (Monday)
Veterans Day November 10, 2017 (Friday)
Thanksgiving November 23-24, 2017 (Thursday & Friday)
Winter Break Dec. 24, 2017 - Jan. 1, 2018 (Friday-Monday)
Martin Luther King Jr Day

January 15, 2018 (Monday)

Memorial Day May 28, 2018 (Monday)
Independence Day

July 4, 2018 (Wednesday)

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