For DAESA staff, the first level of support is provided by the ITS Help Desk according to their staffing schedule. System outages are responded to by an on-call analyst when the Help Desk is closed. Although most issues are resolved during the initial contact, it may be necessary to escalate or assign your issue to your area's Local Support Provider.
Please contact Information Technology Services Help Desk at 850.474.2075
Division of Academic Engagement and Student Affairs staff who are experiencing immediate user access or desktop issues should first connect with the ITS Help Desk for triage and support. Although most issues are resolved during the initial contact, it may be necessary to escalate or assign your issue to DAESA Technology Support Services for further assistance via a service desk ticket.
Once an issue is elevated to the DAESA Technology Support Services Office, you will receive additional communication from a Local Support Provider (LSP) to further troubleshoot your issue remotely or to schedule an appointment to access the equipment. Please note that the LSP staff are primarily working remotely and any issues requiring physical access to the equipment are by appointment only.