Report a Grievance
UWF is committed to providing all students the opportunity to share concerns and complaints with the University community to assist in reaching resolutions that are fair and equitable.
Formal Complaint Procedure
The Center for Academic Success, which oversees the Office of Tutoring and Learning Resources, takes student complaints and grievances seriously and has processes in place to ensure that complaints are addressed appropriately and in a timely manner.
Conflicts or Concerns with the Office of Tutoring and Learning Resources
The first step for resolving most conflicts is at the local level, between the parties involved. To initiate this process, please contact the Director of Student Success to express your concern or describe your conflict. State specifically—verbally or in writing—what the concern is, who it was with, and what action is being requested to address the concern you had with your experience in Tutoring and Learning Resources.
If you have a concern about the Director of Student Success or if you do not feel the issue has been resolved after working with the Director, please contact the Executive Director of the Center for Academic Success for further review and consideration. Decisions made by the Executive Director related to the Center for Academic Success processes and services are considered final.
If a student has a concern, complaint, or appeal that is not related to Tutoring and Learning Resources, formal University processes are outlined in the University of West Florida Student Complaint Processes.
