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Frequently Asked Questions

FAQs for faculty and staff

The Academic Advocate's job is not to:

  • Manage a set population of students based on major or classification
  • Counsel students on course, major, or degree selection

The Academic Advocate's job is to:

  • Proactively identify students who may be at-risk and intervene
  • Advocate for students on procedural matters that impact persistence 
  • Work with students to develop academic action plans to meet their goals

Faculty and staff members are encouraged to refer students encountering academic, personal, or financial challenges to the Advocate via email, Students who receive support from AAGS are identified with a cohort attribute in the attendance roster of the Canvas shell or on the Navigate main page (i.e., FT2022, AA20, PE23). 

The Academic Advocate will assess the student’s situation and develop a plan to address their individual needs in concert with other appropriate units. Notes are added in the student’s advising history in Navigate when appropriate.


Please refer a student to AAGS if they are an FTIC undergraduate sophomore, junior or senior student, a Pell student, or Transfer student having earned an AA degree and meet any of the following: 

Need help:

  • Building academic skills, such as time management, study habits, note-taking, etc.
  • Preparing for their desired major
  • Dealing with a complex university issue, such as financial aid or housing problems
  • Navigating a university policy

Are at risk of:

  • Being placed on probation
  • Not qualifying for their desired major
  • Not implementing their “plan B”
  • Transferring to another university
  • Failing or withdrawing from a class 

To make referrals, or if you have questions, please contact us at