Faculty Support

There are several ways to get support for your digital and online teaching and learning needs. Faculty can submit a JIRA ticket, contact Canvas 24 hour support line, access Canvas Guides, contact an Instructional Designer, and review documented instructions in Confluence.


Submit a JIRA Ticket

Faculty can submit a JIRA Ticket to Global Online by emailing goldhelp@uwf.edu or by completing a GOLD Help Service Desk JIRA form.

Submit a JIRA Ticket

Canvas 24/7 Support

Canvas offers 24/7 support via the Canvas Support Hotline, Chat, and Canvas Guides.

Canvas 24 Hour Support

Contact an Instructional Designer

Global Online has an Instructional Designer Liason for each college. Learn more about your Liason or to view contact information by visiting our Contact an Instructional Designer page.

Contact an Instructional Designer

All About Tools

Faculty have access to a wealth of digital technology tools at UWF. Tools include publisher content, lecture capture, videoconference, and much more.

All About Tools