Quality Improvement Certificates

In 40 years, UWF has served more than 100,000 students from all over the world and we currently enroll more than 12,000 degree-seeking students. As an institution, UWF represents an established brand of quality among the area’s top employers and we maintain a strong record of performance with regional CareerSource boards.  Innovative content, thoughtful faculty, industry-qualified SMEs, combined with state-of-the-art facilities result in excellent value for your organization’s dollar. This course listing characterizes some of the unique programs available to individuals and organizations.  Tuition rates are based on enrollment for one participant.  Group pricing and scheduling affords an opportunity for organizations to customize the delivery at a lower per-unit cost than traditional open-enrollment classes.

Read more about UWF's partnership with the Economic Development Council of Okaloosa County and CareerSource Okaloosa Walton.

Please contact Nicole Gislason for information about these courses.

3D Design Using SolidWorks

Time Commitment: 45 hours in class and online
Prerequisites: Mechanical design experience; experience with the Windows® operating system
Course Objectives:SOLIDWORKS Essentials teaches professionals how to use the SOLIDWORKS mechanical design automation software to build parametric models of parts and assemblies, and how to make drawings of those parts and assemblies.

Key Topics:
Software interface
3D sketching
Basic part modeling
Who Should Attend?
Engineering technicians

Fundamentals of Technical Writing

Learn to communicate complex subjects in technical documents

Time Commitment: 60 hours total - half in class and half online; class convenes periodically across 8 weeks
Course Objectives: Participants learn the skills required to succeed as a technical writer. Each will practice translating complex information into easily understood language. Participants will have the opportunity to collaborate and learn from one another by reviewing draft files over an 8-week period. 

Key Topics:
Secrets of successful technical writers
Technical writing conventions
Interviewing skills
Desktop publishing and timesaving techniques
Formatting techniques
Key tips for developing graphics and templates
Documentation management
How to publish documents both on paper and electronically

Who Should Attend?
Technical communications managers
Grant writers
Management representatives

Process Mapping

Time Commitment: 2 Days
Course Objectives: Process mapping allows examination of a business’s organizational structure, removal of ineffective practices and errors, implementation of changes, and improvement of customer satisfaction. By examining a business’s core processes, one will be able to implement improvements that will make a business more efficient. Instructors experienced in various industries will teach attendees how to improve businesses via process mapping. Because business processes are essential to connecting with customers, it is necessary to understand a business’s core processes.

Who Should Attend the Process Mapping Program?
System implementers
Management representatives
System coordinators
Change managers
Improvement teams

Key Topics for Process Mapping:
What is a process map?
Benefits of process mapping
Improve processes through:
• Eliminating processes that are unnecessary
• Automating, combining, altering or modifying steps
• Outsourcing elements of the process
• Changing the location where steps are completed

Drive down costs with process mapping

Data Measurement and Analysis Tools

Time Commitment: 5 Days
Course Objectives for Data Measurement and Analysis: This 5-day course, using MiniTab® statistical software, will teach attendees practical methods of hypothesis testing and how to draw conclusions from data. Using the DMAIC model (Define, Measure, Analyze, Improve, Control), attendees will be able to apply concepts in statistical process control. Attendees will learn how to measure and analyze data by using statistical and graphical methods. Using statistical methods, attendees will be able to discover why process failure occurs and how to implement regulations to improve processes. This class stresses proper data collection techniques and data analysis.

All attendees will be provided with a licensed copy of the MiniTab® software, included in the price of the course.

Who Should Attend?
Manufacturing employees who need to improve their ability to find/validate root cause, analyze and present data, and develop solutions, including:
• Green Belts
• Managers
• Engineers (quality, process, production, manufacturing, operations)
• Small business owners

Key Topics for Data Measurement and Analysis:
Measurement systems analysis (MSA)
Control charts
Stratification tools
Root cause analysis process using GRES
Validation of root cause
Probability distributions
Hypothesis testing introduction
Descriptive, comparative, and relational statistics
F-test, t-test, ANOVA, chi square
Correlation, simple linear regression and multiple regression
Design of experiments (DoE) overview

Lean Six Sigma Green Belt

Time Commitment: 5 Days
Course Objectives for Lean Six Sigma: Lean Six Sigma Green Belt is a 5-day course that introduces a practical understanding of the DMAIC (Define, Measure, Analyze, Improve, Control) process. Attendees will learn methods to support and be involved with their company’s Six Sigma Improvement Team. Six Sigma Green Belt overlaps with the first week of Six Sigma Black Belt, with Green Belts spending up to 20% of their time assisting Black Belt projects or working on their own projects. Attendees will learn how to use the proper Six Sigma methods or tools to solve problems related to their organizations. A simulation called “Boards-R-Us” is used to help attendees understand the DMAIC process.

Note: This course does not cover the area of statistics. For statistics, see the course in Data Measurement and Analysis.

Who Should Attend Lean Six Sigma Green Belt?
Any employee of an organization participating in Six Sigma teams
Anyone who works at an organization that could benefit by doing things more efficiently

Key Topics for Lean Six Sigma:
Define - Participants will be taught the tools to help identify and/or validate their improvement project, define customer requirements, and prepare themselves to be an effective project participant/leader.
Measure - Participants will learn and practice employing tools to determine critical measures necessary to satisfy customer requirements and develop a measurement plan to document process performance. Participants will learn the basics of variation and measure/calculate process sigma.
Analyze - Participants will learn how to analyze process performance data to further refine the opportunity for improvement. Participants will use stratification and root cause analysis, and determine true sources of variation and customer dissatisfaction.
Improve - Participants will learn how to generate creative solutions that eliminate the root cause of customer defects. Participants will be introduced to various methods of solution identification, prioritization, and implementation and learn how to gain approval for the solution and plan for impacts the changes will have on the organization.
Control - Participants will learn how to execute against the plan by determining the approach to ensure achievement of the targeted results. Participants will discuss how to disseminate lessons learned, identify replication and standardization opportunities, and develop a process monitoring and management plan to assure new process performance is sustained.

Certified Lean Practitioner

Time Commitment: 4 Days
Course Objectives for Lean Practitioner: The Lean Enterprise looks to eliminate waste by using resources for the value of the end customer only, “value” being anything for which the customer is willing to pay. Unnecessary spending of resources can be eliminated, with an emphasis on maintaining customer value with less work, reducing costs in the process. Any organization that is looking to cut its resource usage can benefit from Lean Enterprise. Attendees will receive an introduction to Lean Enterprise and practical instruction in how to complete a Lean project. This 4-day course is not only for those interested in practicing Lean in their own organizations, but also for those already practicing Lean who are looking for a deeper understanding into tools and methods.

Who Should Attend Lean Practitioner?
Company owners
Senior management

Key Topics for Lean Practitioner:
Basic methodology of Lean Enterprise
Lean project management
Understanding of waste elimination and value added
Basic understanding of visual controls and 5S
Process mapping & value stream mapping
Set-up reduction
Deployment options

Corrective and Preventive Action Course for the Aerospace Industry (CAPA)

Time Commitment: 1 Day
CAPA Course Objectives: Corrective and Preventative Action are Quality Management System (QMS) processes that can be used to help attendees rectify and prevent problems in their organizations. These QMS processes have been challenging to organizations, but this practical course teaches attendees how to implement effective corrective actions and improve performance. This course will help attendees overcome common barriers, including underestimating value, proper time commitment, and being overwhelmed by necessary tasks.

Who Should Attend the CAPA Course?
Any personnel who will conduct corrective action or participate as a corrective action team member, as well as any individual who simply wishes to learn more about the 7-step approach.

CAPA Key Topics:
Overview of corrective action
Determining ownership
Defining the problem
Isolating and containing the problem
Determining the root cause
Choosing a corrective action
Implementing and validating the corrective action
Preventing recurrence
Preventive action process

AS9100D - Internal Auditor Course

Time Commitment: 3 Days
Course Objectives for AS9100 Internal Auditor: This 3-day hands-on course is intended for individuals who want to develop their skills to support their organization’s AS9100 systems through internal audits. It is based on the current Aviation, Space and Defense requirements of AS9100 Rev D and AS9101 Rev F. Workshop and case study activity will focus on the auditing techniques as referenced by ISO 19011:2011 and AS9101F. This highly participative course provides comprehensive instruction on auditing aerospace quality management systems (AQMS) and follows the basic process of an internal audit of an aerospace manufacturing facility, from audit preparation and completion through the corrective action process. A fourth day audit lab is recommended to apply learned theories to a practical environment (on-site sessions only).

Who Should Attend the AS9100 Internal Auditor program?
Internal audit program managers
Quality professionals
Management representatives
Line managers
Anyone who will perform internal audits
Companies seeking AS9100 certification
Companies that recognize the value of operating a controlled quality management system

Key Topics for the AS9100 Internal Auditor Course:
Detailed discussion of AS9100D and the objective evidence needed to show conformity to the requirements
Identifying key activities for performing a successful audit
Planning aerospace internal audits
Developing effective auditing techniques
Developing and practicing skills to accomplish process audits
Ensuring that internal audits are a value added activity
Evaluating the significance of audit findings
Improving communication skills for the presentation of audit findings
Reporting the findings and evaluations
Developing and implementing corrective action programs
Understanding audit guidance provided by AS9101F

Project Management Professional

Time Commitment: 5 Days

Project management is growing exponentially. It's now used in virtually all industries, such as: construction, health care, government, education and engineering. Projects are how these organizations streamline to improve productivity. Expertise in project management is a source of security, prosperity and power to these survivors. To take the Project Management Professional (PMP) certification test, 35 contact hours of project management education are needed. These hours must include "content on project quality, scope, time, cost, human resources, communications, risk, procurement, and integration management.

Who Should Attend?
The Project Management program is designed for professionals seeking PMP certification or for other business professionals seeking to improve their professional repertoire with knowledge of project management.

Certification Information:
There are no specific prerequisites for this course; however, if you plan to take the PMP Exam, you will need a Bachelor's degree and 4,500 hours of project management experience in addition to this course, or a High School Diploma or GED and 7,500 hours of project management experience

Introduction to CMMI for Development v1.3

Time Commitment: 3 Days

CMMI for Development introduces managers and practitioners, appraisal team members, and process improvement teams to CMMI fundamental concepts. The CMMI for Development (CMMI-DEV) model is a tool that helps organizations to improve their ability to develop and maintain quality products and services. The course is composed of lectures and class exercises with ample opportunity for participant questions and discussions. After attending the course, participants will be able to describe the components of the CMMI-DEV model and their relationships, discuss the process areas in the CMMI-DEV model, and locate relevant information in the model.

Successful completion of this course requires that participants actively participate in classroom discussions and exercises in all three days, not missing any classroom time. The course fulfills a prerequisite requirement for many courses requiring an official SEI Introductory CMMI course (e.g., Intermediate Concepts of CMMI, CMMI Level 2 for Practitioner, CMMI Level 3 for Practitioners, SCAMPI Lead Appraiser, and Understanding CMMI High Maturity Practices). This course also fulfills a prerequisite if you want to be a member of a CMMI-DEV SCAMPI appraisal team.

Geometric Dimensioning & Tolerancing (GD&T)

Time Commitment: Two 8-hour Days
Course Description: Introduce the symbols, theory, and advantages of GD&T, including cost reduction and "bonus tolerance," using discussion, practical application, and hands on exercises. An evaluation form will be provided at the end of class as well as contact information for follow-up questions to the instructor.

NFPA 70E Arc Flash Compliance

Time Commitment: 2 Days
Course Description: This course is a 2-day comprehensive review of Chapter 1 and 2 of the 2015 edition of the NFPA 70E Standard.  This course is intended for anyone who works on or near energized equipment.  Topics include:

  • Definition of arc flash
  • Hazards associated with an arc flash
  • The differences between qualified and unqualified personnel, boundaries and limits of approach
  • How to select the proper PPE for a particular task
  • Relevant portions of NFPA 70B and NETA maintenance specifications.

Each participant will receive a student guide and a copy of NFPA 70E 2015 Standard Book.

Systems Engineering

Time Commitment: 3 Days
Course Description: The overall objective of this program is to foster a commitment among Leadership to a strong, consistent company-wide SE approach. The course is designed to demonstrate the importance of using effective SE processes to the target audience by using team participation to apply these processes in a simulated project development exercise across the Plan/Acquire, Design, Produce, and Support life cycle phases.

When learners have completed this curriculum, they will be able to: explain the role and value of SE, articulate a common SE definition and methodology. The learners will be able to establish common goals and objectives in the application of SE to company programs, and describe the roles of the program manager, SEIT leader, chief engineer, systems engineer, supplier, and others. The learners will be able to apply SE throughout the program lifecycle, and strengthen the management of technical integrity across programs, suppliers, and IPTs.

Upon completion of this program, learners will be able to:
• Explain the role and value of SE
• Articulate a common SE definition and methodology
• Establish common goals and objectives in the application of SE to company programs
• Describe the roles of the program manager, program lead SE, chief engineer, systems engineer, supplier, and others
• Understand how to apply SE throughout the program lifecycle and strengthen the management of technical integrity across programs, suppliers, and IPTs, and
• Demonstrate their knowledge of SE


*Tuition rates based on enrollment for one participant. 
Group pricing is available, economical & provides organizations scheduling flexibility.


3D Design Using SolidWorks

Time Commitment: 45 hours in class and online
Prerequisites: Mechanical design experience; experience with the Windows® operating system
Tuition: $750* 

Course Objectives:
SOLIDWORKS Essentials teaches professionals how to use the SOLIDWORKS mechanical design automation software to build parametric models of parts and assemblies, and how to make drawings of those parts and assemblies.

Key Topics:
Software interface
3D sketching
Basic part modeling
Who Should Attend?
Engineering technicians