Carnival Cruises

The Innovation Institute was challenged was to review training and professional development programs onsite at CSMART (Carnival Cruise Corporation) to confirm effectiveness. Our team went onsite to fully immerse in the CSMART facility and instructional operations in Almere, The Netherlands. Today, our recommended interventions are underway, prototyping has initiated on how to scale communications and technology for instructional delivery.



Computer lab

The Challenge

Carnival Corporation is the world’s largest cruise company with a fleet of 102 ships and 10 global cruise line brands. The Arison Maritime Center is the home of the Center for Simulation Maritime Training Academy, known as CSMART. CSMART uses state-of-the-art simulation and training equipment and flexible training strategies to deliver the highest quality professional maritime professional development for safety, sustainability and operational excellence for deck and engineering officers. CSMART is the standard for world-class maritime training. The challenge was to review training and professional development programs onsite at CSMART to confirm effectiveness. Rapid growth of the maritime workforce and the diversity of that workforce at a time when compliance with regulations and consistent conformance to best practices is critical compounded the challenge.

Woman and man writing on white board

Our Approach

A team went onsite to fully immerse in the CSMART facility and instructional operations in Almere, The Netherlands. Team members participated in courses, conducted interviews, observed simulations and had one on one conversations with participants, instructors and leaders. Trying to best understand the current state of training and best predict how to scale for the future growth, communications and more sophisticated training techniques were our primary objectives. The UWF team made recommendations to Carnival primarily focused on scale, communications and use of technology.



Workers monitoring other workers via tv monitors in office

The Result

Interventions are underway, prototyping has initiated on how to scale communications and technology for instructional delivery. Many of the recommendations have already been implemented.