UWF Student Ombudsperson

The role of the ombudsperson is to serve as a resource and designated neutral party for those who may have a University-related concern or grievance.


Photo of Dr. Vannee Cao-Nguyen
Dr. Vannee Cao-Nguyen, UWF Student Ombudsperson

About the Student Ombudsperson

The ombudsperson serves as an alternate resource for all students to complement other existing channels of communication and conflict resolution. The role of the ombudsperson is to serve as a resource and designated neutral party for those who may have a University-related concern or grievance. Such problems may be related to grades, a difference of opinion with instructors, interpretation of university policies, or other administrative issues. Students seeking guidance or assistance related to their University of West Florida (UWF) experience – both academic and nonacademic – should contact the UWF Student Ombudsperson.

Schedule an Appointment

Ombuds Roles and Responsibilities

The UWF Student Ombudsperson CAN
  • Listen to your concern
  • Clarify university policy
  • Answer questions concerning appropriate channels
  • Assist with problems that have not been resolved by other offices
  • Informally look into your concern
  • Make referrals to individuals who can address your concern
  • Help define options that are available to you
  • Recommend changes to university policy, rules, or procedures that are outdated, unclear, or ineffective
  • Open avenues of communication; facilitate conversations
  • Offer a SAFE place to discuss your concerns
The UWF Student Ombudsperson CANNOT
  • Advocate for an individual or group
  • Provide legal advice or representation
  • Assist with a non-university related concern
  • Tell someone what to do
  • Participate in any investigative procedures
  • Engage in matters that are undergoing a formal process
  • Accept formal complaints or serve as an office of notice
  • Mandate policies, procedures or make binding decisions


Meet the Student Ombudsperson

Meet the current UWF Student Ombudsperson, Dr. Vannee Cao-Nguyen.

UWF Student Ombuds

Frequently Asked Questions

Learn more about the ombuds services at UWF.

FAQs

Resources and Links

Get connected to helpful resources.

Resources