Swim Lesson Policies and Procedures
Due to the progressive nature of swim lessons, appropriate placement is very important at the time of registration and should not be taken lightly. In addition to reviewing the course offering class descriptions, please review our Swim Lesson Policies and Procedures before signing up for swim lessons.
UWF is not responsible for placing your child in the right level. We will do our best to make each participant’s experience a positive one.
Instructors will evaluate all swimmers on the first day to be sure that they are in the appropriate skill level for their abilities. Instructors may adjust lesson plans to accommodate the class abilities or readjust participants to different levels, if possible, to ensure we provide the best experience for all participants. However, due to high enrollment in certain levels, moving swimmers up levels will rarely take place and moving swimmers down levels will occur only when the ability of that swimmer interferes with the teaching of the other swimmers in that class.
If you have a difficult time figuring out which level is right for your child, we will be glad to assist. Please ask your current instructor, see Aquatics administration or call the UWF Aquatic Center at 850.474.2497.
Low Enrollment Policy
In the event that there are less than 3 students in a class, you might be required to switch times to properly fill classes. If you wish to stay in the time slot after being notified of the change, you will be required to pay the rate of private or semi-private lessons.
Prepayment, Make-ups and Refund Policy
Payment is due at registration. We accept cash, check, and credit cards. Refund, cancellation, or withdrawal requests received seven (7) days or more in advance of the session start date will be honored in full, minus a $15 administration fee and any deposits or registration fees that are required. Refund, cancellation, or withdrawal requests received within the 7-day period but prior to the session start date will receive a 50% refund of the class fee, minus a $15 administration fee and any deposits or registration fees that are required.
No REFUNDS will be issued after the first class date. All swim lesson registrations are participant specific and are non-transferrable.
No make-up classes are offered for lessons missed by participants. Refunds are given up to seven (7) days before the start of the first class, minus a $15 administration fee. Cancellations of lessons due to inclement weather or other circumstances beyond our control will be made up through an open swim format. If UWF must cancel a lesson, families of children currently in lessons will be provided a rainy day pass which will allow them admission to the facility to practice their skills during recreational swim hours. Instructors will not be available during this time. Parents should come prepared to enter the water with their child and are encouraged to stay within arm’s reach.
UWF will maintain normal operating hours unless directed by the UWF Administration through UWF’s Environmental Health and Safety department. Official information about university closings and re-openings will be available from the campus radio station, WUWF 88.1 FM, or via the UWF Newsroom or the official UWF Twitter account.
Before entering the pool area, please have your child/children remove gum or candy from their mouth, remove all adhesive bandages, and use the restroom. All swimmers should stay out of the water when they are ill with diarrhea, even if they are wearing swim diapers or swim pants. They risk contaminating the pool with feces and germs, which can make others sick.
Although we encourage parents to be active and knowledgeable about their swimmer’s learning experience, in order to provide the best learning environment, family members are not allowed on the pool deck during lessons. They may, however, observe swim lessons from the bleachers located on the east side of the pool deck. This allows for fewer distractions for the students. If you find your child continually trying to interact with you during their class, we encourage you to move out of the immediate area so that their attention remains focused on their instructor.
Parents should remain available (no matter the age of the participant) in order to escort children safely to and from the restroom when needed or to be available in cases of emergencies, inclement weather, or questions. After each lesson, please be available for the instructor to give you verbal progress updates and feedback on your swimmer’s progress.
Swim Diapers/Swim Pants Policy
Children in diapers or those who are not completely toilet trained may use either disposable or reusable swim diapers or swim pants. Parents should be aware that even though swim diapers and swim pants might hold in some solid feces, they are not leak proof. Swim diapers can delay diarrhea-causing germs, like Cryptosporidium, from leaking into the water for a few minutes, but swim diapers do not keep these germs from contaminating the water. Swim diapers and swim pants are not a substitute for frequent diaper changing and bathroom breaks. It is recommended that swim diapers and swim pants are checked frequently and changed away from the poolside. Changing tables are available for use in both locker rooms.