UWF Student Ombudsperson
The ombudsperson serves as an alternate resource for all students to complement other existing channels of communication and conflict resolution. The role of the ombudsperson is to serve as a resource and designated neutral party for those who may have a University-related concern or grievance. Such problems may be related to grades, difference of opinion with instructors, interpretation of university policies, or other administrative issues. Students seeking guidance or assistance related to their University of West Florida (UWF) experience – both academic and nonacademic – should contact the UWF Student Ombudsperson.
Current UWF Ombudsperson
Dr. Vannee Cao Nguyen
Associate Vice President Division of Academic Engagement and Student Affairs
(850) 474-2834
vcao@uwf.edu
The UWF Student Ombudsperson DOES
Explain University policies, procedures, and appeals processes
Outline the student grievance process, including processes for grieving decisions related to access to courses and degree credit
Act as a resource / referral guide
Listen to the student’s concern(s) and provide options for resolving the issue
Work with the student and other campus officials to reach a resolution to the problem presented
The UWF Student Ombudsperson DOES NOT
Provide legal advice
Have the authority to change University policies or procedures
Have the authority to over-turn decisions made by other University officials
Act as a student’s advisor in judicial hearings or grievance processes
If a student feels that a University policy or procedure is unfair, he/she may discuss the issue with the Student Ombudsperson. If, after reviewing the policy, the Student Ombudsperson believes that a policy change is needed, he/she will bring the matter to the attention of appropriate University official(s) for consideration.