Submit a JIRA Ticket

JIRA support tickets are used to provide customer support. Global Online Learning and Development (GOLD) JIRA tickets can be created through email or by accessing the GOLD Help Support Desk. Once a Global Online JIRA is created, an instructional designer will contact you through Gmail. Faculty will receive updates on communications and actions taken on the JIRA ticket.


Email

Faculty can email goldhelp@uwf.edu and the email will start a JIRA support ticket. Please include the course name, course reference number, and other specific details about your support needs in your email.

JIRA Form

Faculty can access and complete a GOLD Help JIRA Support Form from the following link:

GOLD Help JIRA Form

Service Desks App in MyUWF

Faculty can login to my.uwf.edu and search for Service Desks. Once inside Service Desks, search for GOLD Help. This will open a GOLD Help JIRA Support Form.

Learn more about Submitting a Service Desk Request by visiting the Submitting a Service Desk Request page in Confluence.

Example GOLD Help JIRA Form

Below is an example GOLD Help JIRA Support Form. When filling out a JIRA support form, please provide as much detail as possible, including a thorough description of the problem, the course reference number, contact information, and any screenshots or attachments of the problem. 

Global Online JIRA Ticket image  

Learn more about Submitting a Service Desk Request