There are several ways to get support for your digital and online teaching and learning needs. Faculty can submit a JIRA ticket, contact Canvas 24 hour support line, access Canvas Guides, contact an Instructional Designer, and review documented instructions in Confluence.
Submit a JIRA Ticket
Faculty can submit a JIRA Ticket to Global Online by emailing firstname.lastname@example.org or by completing a GOLD Help Service Desk JIRA form.Submit a JIRA Ticket
Canvas 24/7 Support
Canvas offers 24/7 support via the Canvas Support Hotline, Chat, and Canvas Guides.Canvas 24 Hour Support
Contact an Instructional Designer
Global Online has an Instructional Designer Liaison for each college. Learn more about your Liaison or to view contact information by visiting our Contact an Instructional Designer page.Contact an Instructional Designer