For enrollment certification to lenders, the University of West Florida participates in the National Student Clearinghouse (http://www.nslc.org/). Beginning the week after the first week of classes, the University submits a report of students' enrollment status to the Clearinghouse every 30 days, which, in turn, supplies certification of enrollment to lending agencies. All deferment loan forms are forwarded to the Clearinghouse. UWF does not supply this information directly to lending agencies. If a student has registered late or has had an exception processed to the term registration, this information may not be reported until the submission of the next file. The Clearinghouse processes deferral requests within 48 hours.

Don't remember who owns your student loans? Currently enrolled students may check out the Clearinghouse's LoanLocator to see what loans are managed by Clearinghouse participants. Students may access the LoanLocator by logging into their secure Argus account and selecting the following links: My Info tab > Enrollment Certification Request link > National Student Clearinghouse link > View LoanLocator link.

The Clearinghouse asks that if a student receives a collections letter from a servicer, the student should do the following:

• Call the lending agency to see if a deferment form was received between the time the Clearinghouse supplied the information and the lending agency sent the collection letter.
• If, after calling the servicer, it still appears that the deferment has not been processed, the student may call the Clearinghouse at (703) 742-7791 and ask for a Student Service Representative.  The representative will verify the date on which the deferment form was received by the Clearinghouse, the state the deferment was certified and mailed, the enrollment status that was certified, and where the forms were sent.
• If an emergency exists (for example, the student is 150 days delinquent and being threatened with default), the Clearinghouse will intervene on the student's behalf, by faxing another enrollment certification to the servicer.  Further, it will work with the servicer to ensure that the form is processed on a high-priority basis.