Study Guide for INP3004/MAN3360

Test #3, Chapters 7-9

Chapter 7

What benefit do performance appraisals have for the organization?

Name the (6) uses for Performance Appraisal

What are some legal aspects of performance appraisal?

Data for performance appraisal (define and give examples):

Objective –

Personnel –

Judgmental –

Performance Appraisal methods (what they are and benefits and disadvantages of each):

Graphic Rating Scales –

Name and describe 3 Types of errors associated with rating scales:

Rank order –

Paired comparisons –

Forced distribution –

Critical incidents –

Weighted Checklists –

BARS –

BOS –

Factors affecting performance appraisal:

Rater training –

Rater motivation –

Describe 3 types of Peer Assessment:

Chapter 8

Why is it difficult to study organizations at the macro level?

Classical Theory –

Name 4 components-

Name 4 structural principles –

Neoclassical Theory (how does it differ from Classical Theory)-

Systems Theory

5 parts of an organizational system:

Describe the Systems theory model

Coordination define each method and describe under what conditions one might me more effective than another:

Mutual Adjustment –

Direct Supervision –

Standardization of Work Processes –

Standardization of Work Output –

Standardization of Skills and Knowledge –

Name Mintzberg’s 5 parts of an organization

Give some reasons why an organization might need to downsize or restructure

Social System:

Roles –

Norms –

Organizational Culture –

Organizational development (3 components)

What 3 things do you need to know behavior trying to change an organization? How are these analogous to a research experiment?

Robertson, Roberts and Porras model of Organizational Change (cube)

What do you need to change an organizations culture?

List examples of Organization Intervention Activities:

Total Quality Management

How does TQM work?

Re-engineering

Compare TQM to Re-engineering

What is success of OD?

Chapter 9

What defines a group?

What are advantages and disadvantages of teamwork?

Name 3 types of teams:

List the 5 principles of teamwork:

List the 4 team functions as defined by Belbin, giving an example of a team role for each:

Briefly describe each of the 5 socialization phases for a team:

-Investigation

-Socialization

-Maintenance

-Resocialization

-Remembrance

What are the four types of shared knowledge in mental models?

Give an example of when groupthink can cause problems for a team.

What is dyadic sensitivity?

Describe 3 of the 5 critical skills for an individual in a team to possess.

How do Salas & Cannon-Bowers define the structure of team training?

Define social loafing and give an example of an environment that can contribute to the phenomenon.