Michelle Hayes has been employed with the University of West Florida for nearly twenty years. She has served in the SDRC for ten. Michelle received her Bachelor’s degree in Hospitality, Recreation and Resort Management with a minor in business administration. Michelle coordinates Testing and Classroom Accommodations, Campus wide Technology, and Mobile Apps workshops and Academic Support Services. She also facilitates new student registrations and works closely with the ATC to ensure accessibility of online learning. Michelle has successfully completed the Cross-Cultural Competency Certification training, which aligns with her passion for inclusion and diversity. She approaches her work with an open mind and understanding of cultural differences that may affect service outcomes. She aims to ensure an inclusive environment for the students she serves and in all aspects of her work.