Tax-Favored Accounts Announcement

The Florida Department of Management Services and the PeopleFirst Team announce a new one-stop provider, Chard Snyder, for Tax-Favored Accounts and Health Savings Accounts effective January 1, 2016.


New Third Party Provider

Important points

  • All Flexible Spending Accounts (FSA), Medical Reimbursement Accounts (MRA), Dependent Care Reimbursement Accounts (DCRA), Health Savings Accounts (HSA), and Limited Purpose Medical Reimbursement Accounts (LPMRA) will now share one debit card.
  • Enrollments will not require an additional application. Activation of new cards will be by toll-free call in, and will require your PeopleFirst ID number, the last five digits of your social security number, and your birthday (mm/dd/yy).

 To get in touch with Chard Snyder you may use the following information:

  • Phone: 855-824-9284
  • Email: floridaaskpenny@chard-snyder.com
  • Web: PeopleFirst.MyFlorida.com

Communication Key Dates 

Target DateCommunication
weekly in 12/2015

Email reminders to 2015 participants – spend your balances & file your claims

12/10/2015 FSA transition letter to 2015 FSA participants
12/10/2015 HSA transition letter to 2015 HSA participants
12/18/2015 Email to 2016 participants – the Benny® card is coming
mid 12/2015

DSGI Management Advisories and My Benefits page FAQs and brochures

12/21/2015 - 12/27/2015 Card mailer with Benny® cards
1/4/2016

Email to 2016 participants – you should have received your Benny® card

Transition Key Dates

Target DateCommunication
12/7/2015 Chard Snyder Customer Service Line Opens
12/7/2015 Final 2016 Enrollment Data Loaded
12/21/2015 - 12/27/2015 Cards Mailed
Begins with Enrollment File Load HSA Accounts Open
Automatice with Enrollment file and letters to follow for any blocks HSA Identity Verification (IDV)
Midnight 1/1/2016 MyMRA Card Turns Off
1/1/2016 - 1/12/2016 Black out Period for using 2015 balances
1/13/2016 2015 Balances Available

Enhancements

 CurrentNew
Branding People First – myMRA

Chard Snyder – Benny® card & “Ask Penny”

Cards

Separate for Healthcare FSA & HSA

Stacked card for all accounts (HSA, Healthcare FSA, Dependent Care FSA)

Card Activation Online Only Toll-Free Phone Number
Claims

Paper or upload claim form & receipts

Paper, online claims through participant portal, pay my provider

Communication Email, letter Email, letter, text (coming soon - chat)
Customer Support

People First – transfer to WageWorks

Direct phone line to Chard Snyder State Of Florida dedicated team

HRO Employee Data Access Access to employee data

Participant self‐service ‐ no HRO access to employee data

Family Member Info Access

WageWorks will speak only to participant

Family member can obtain general information on account

Please view the following if you would like more information.  State Florida Chard Snyder Implementation for 2016

 

 

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