ITS Help Desk Support Standards

Not all services are supported by the ITS Help Desk. Individuals and departments acquiring or using new technology are advised to contact the ITS Help Desk in advance to learn if the technology will be supported by Information Technology Services. Services not supported by ITS are the responsibility of the owner of the technology.


For services that require more than telephone support, the Help Desk creates a record of the call and transfers or escalates the call to other areas within ITS or to other appropriate university technology resources.


UWF Services - Telephone Support

  • Computer Account Management
    • ArgoNet
    • CICS
  • ArgoNet Services
    • MyUWF
    • Web Page Hosting
    • Electronic File Transfer (FTP)
    • ArgoAir - Wireless
    • eDesktop
  • eLearning
    • Faculty
    • Students
    • Continuing Education&nbsp
  • Blackboard Collaborate
  • Google Apps for Education*
    *excludes calendar sync to email client, Google Labs, and features of specific Google Docs applications
  • Residential Network (ResNet)
    • Wired - Ethernet LAN, not available in all dorms
    • Wireless - ArgoAir, not available in all dorms
  • Banner ERP System
  • Report Navigator
  • Information Navigator
  • Route It
  • GroupMail
  • Classroom Technology
  • Microsoft Campus Software Agreement
  • Network Connectivity

On-Site Support for Employees

The ITS Help Desk provides on-site support for faculty and staff in the following areas where Local Support Providers are unavailable.

  • Connectivity
  • Consultation
  • Computer Hardware Repair
  • Computer Setups
  • Software Installation (Default Setup)
  • Virus and Spyware Detection and Removal

Software Support Standards

Hardware Support Standards

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