Student Complaints

Student Complaint Process

There are policies, grievance procedures, and appeal procedures established by the University that govern certain rights and obligations of the University's students. These are all set forth in the Student Handbook and the University catalogue. If you have not been able to resolve your problem through these established avenues and need assistance with concerns related to your University experience - academic or nonacademic, you may wish to consider contacting a Student Advocate or the Student Ombudsman. Information concerning the Student Advocate and the Student Ombudsman is available on the Dean of Student's website:


You can contact a Student Advocate at the office of the Student Government Association located in the University Commons, Room 227, or call the office at 850/474-2393. You can contact the Student Ombudsman at the University's Informal Dispute Resolution/ADA Compliance Office, located in Building 11, Room 119, or call the office at 850-857-6080.


If you want to file a complaint with the University's accreditor (the Commission on Colleges, Southern Association of Colleges and Schools), information concerning the process to follow and the forms to file are included at the following website:


Commission on Colleges
Southern Association of Colleges and Schools
1866 Southern Lane
Decatur, Georgia 30033-4097
404-679-4501

Student Complaints(pdf)


If you want to file a complaint with the State entity that is responsible for overall governance of the State University System (including the University), information concerning the process to follow and the forms to file are available at:


Florida Board of Governors
State University System
325 West Gaines Street, Suite 1614
Tallahassee, Fl 32399-0400
Phone 850/245-0466
Fax 850/245-9685
http://www.flbog.edu/contact/


Revised: June 17, 2011

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