STUDENT FINANCIAL SERVICES FAQS


Changes Coming with Banner Student Fall 2014

Replacing our Legacy cashiering and student system with Banner Student and CashNet Cashiering:

  • Legacy system no longer accommodating growth in student body and changing requirements/opportunities in higher education. Downside is loss of ability to have things exactly the way we want them and the need to change business processes to utilize a system designed for use by a multitude of schools.

Payment of Tuition and Fees:

  • Payment of Tuition and Fees by credit card will be made on-line through CashNet and will incur a 2.75% convenience fee.
  • An e-check option with no convenience fee will also be available.
  • Payment made with the Higher One OneAccount will incur no convenience fee.
  • The Cashier’s Office will no longer process credit card transactions but will continue to accept cash, checks and money orders.

Tuition and Fee Payment Due Dates:

  • Only two due dates per term. Courses that have a start date during first half of semester will have “First Half” due date of 08/29/2014 (corresponds to current A Term due date). Courses that have a start date during second half of semester will have “Second Half” due date of 10/22/2014 (corresponds to current C Term due date).
  • If you are registered for courses with start dates during both First Half and Second Half of term, all fees will be due at the First Half due date.
  • If you are registered for only Second Half of term classes, tuition and fees will have a Second Half due date.
  • If you register for a class that has a First Half Due Date and that date has already passed, your fees are due immediately. If not paid on that day, a late payment fee will assess.

Financial Aid Disbursement:

  • We will be verifying that students have started classes before disbursing financial aid. Professors will confirm attendance. 
  • Financial Aid will be disbursed based on hours attended rather than hours enrolled.
  • Eligible financial aid will continue to be refunded by the end of the second week of classes.

Other Changes:

  • Account Balance Screen should be easier to decipher and contain more information.
  • Communication with students regarding account balances should be improved.
  • Parking decals and tickets will be purchased/paid for on-line, not through Cashier’s Office

Deletion for Non-Payment

  • Deletion for Non-Payment will be one week after the due date.
  • Deletion could happen prior to the beginning of class.

FAQ’s

Financial Responsibility FAQ’s

What is the Financial Responsibility Statement?

This statement outlines the terms and conditions of the financial responsibilities and obligations associated with attending the University of West Florida.

 I am planning to graduate this term. Do I have to complete this statement?

You are required to complete the Financial Responsibility Statement prior to registering each semester. If you will continue to attend after graduation, you will be prompted to sign prior to registering for a new semester.

 Why is UWF doing this?

Attending the University of West Florida creates a financial obligation. We feel it is important that students understand and acknowledge the financial responsibilities associated with registering and attending UWF.

 Do other institutions do this?

Yes. It is a common practice among higher education institutions across the United States, and it is consistent with the national movement to increase financial literacy among college students.

 How do I complete the Financial Responsibility Statement?

Students agree to the Financial Responsibility Statement each semester with an electronic agreement through their MyUWF page.

 When is the statement effective?

The Financial Responsibility is required each term beginning Fall 2014. The statement is applicable only for the term for which it is signed.

 Why do I have to do this every semester?

Each semester’s registration is considered to be a separate commitment or “purchase” for which a student must accept financial responsibility.

 My parents pay my tuition. Can they complete the form?

No. While payment made by a third party is acceptable, it is the enrolled student who is ultimately responsible for agreeing to the terms and conditions of the Financial Responsibility Statement.

 What if I have a financial aid or a third party contract that covers the cost of tuition?

Because certain eligibility is required and must be maintained in order to have the cost of attending UWF covered by other means, students who have their cost of attendance paid by waivers, scholarships, loans, grants, sponsorships, or other third parties are ultimately financially responsible for these costs. As such, all students must agree to the Financial Responsibility Statement each term for which they are enrolled.

 What if I do not agree and submit the statement?

Students who do not complete the Financial Responsibility Statement prior to registering each term will have a registration HOLD placed on their account, preventing them from registering. Once the statement is completed for the semester, the HOLD is removed.

 I accepted the Financial Responsibility Statement, but still can’t register. What should I do?

First, check to see if you have any other HOLDS on your account. If not, contact the Cashier’s Office at 850-474-3035 or cashier@uwf.edu between the hours of 8:15 am and 4:45 pm Monday – Friday.

 Convenience Fee FAQ’s

 Effective close of business on July 25, 2014 , the University of West Florida will no longer accept credit cards in the Cashier’s Office. Credit Cards may be used on-line through the CashNet Cashiering System beginning Wednesday, July 30, 2014.  Payments made by credit card will incur a 2.75% convenience fee.

 Why are credit card payments being charged a 2.75% convenience fee?

In the past UWF charged a flat $15 fee which was perceived as inequitable to students paying only a small amount and a great value to students using their credit card to pay a larger amount. The change to the CashNet percentage based charge will allow those students with relatively small account balances to pay online with a credit card without incurring a convenience fee that exceeds their balance due. Any students wishing to avoid the convenience fee will have the option of paying via E-check, for which there is no associated fee. Students paying via their Higher One OneAccount will also incur no convenience fee. Meanwhile, the University will be able to divert limited resources from paying fees associated with the acceptance of credit cards to investments that benefit the student body as a whole.

 Is the convenience fee refundable?

No.

 What credit cards do you accept?

MasterCard, VISA, American Express, Discover and JCB

 What are the “Free” payment options?

  • Online using E-check – You will be prompted to enter a valid bank routing and account number and to authorize the payment from the checking or savings account associated with the banking information provided.
  • Online using the Higher One OneAccount -  If you have activated your Higher One card, you will be able to select the OneAccount option as your payment method.
  • By mail – Mail check or money order to UWF Cashiers Office, 11000 University Parkway, Pensacola, FL 32514.  Mail must be received by due date to be considered on time. Post mark date is not considered on time. All payments must include the student’s name and ID number to ensure correct and timely processing.
  • In person – Pay by cash, check or money order at the Cashier’s Office in Building 20 East.
  • Dropbox – Payments deposited into Dropbox in Building 20E must be there by close of business on the Fee Payment Deadline to be considered on time.

 Are other colleges and Universities within the Florida State University System making similar changes?

Yes, many of the other Florida public universities have made this change.

 FEE PAYMENT DUE DATES FAQ’s                    

What are the changes with Fee Payment Due Dates?

Beginning Fall 2014, there are only two fee payment due dates each semester. Basically, one due date is at the beginning of the semester and the other is midway through the semester. Payment for classes added after the due date are due immediately.

Each semester could have up to nine parts of term. Each part of term will fall into either the first half of the semester or the second half of the semester, depending on the start date.  Each half of the semester will have a different due date.

STUDENTS CAN ONLY HAVE ONE DUE DATE.  Students who are registered in both first half and second half courses will have the first half due date for all of their courses regardless of start date.

Students who register in second half only will have second half due date.

Courses that begin/end in different parts of term may have different add/drop periods that could potentially affect tuition charges/refunds issued to students.

POT = parts of term

First Half equals:               POT 1 = full semester (CICS “A” term)
                                                POT 2 = first half of semester (CICS “B” term)

                                                POT 4 = summer 8 week (CICS “D” term – summer only)

                                                POT 5 = course starts during first month of term (CICS “E” term)

                                                POT 6 = course starts during second month of term (CICS “E” term)

 Second Half equals:        POT 3 = second half of semester (CICS “C” term)  

                                                POT 7 = course starts during third month of term (CICS “E” term)

                                                POT 8 = course starts during fourth month of term (CICS “E” term)

                                                POT 9 = course starts during fifth month of term (CICS “E” term only in fall term)

 How will this change affect deletion for non-payment?

This change also affects deletion for non-payment. Students could potentially be deleted for non- payment before their course begins. Delete for non-payment will be processed using the fee payment deadline rather than the course start date.                              

Fee Payment Due Date Examples:

  1. Student A registers in three fall courses in April when registration opens; one in POT 1, second in POT 2 and third in POT 3. The due date for all of these courses will be at the beginning of the semester – the first half due date.
  2. Student B registers for two fall courses in April when registration opens; one in POT 1, second in POT 2. The due date for these courses will be at the beginning of the semester. 
  3. Student C registers in two courses in POT 3. Due date for these courses will be midway through the semester – the second half due date.
  4. Student D registers for two fall courses in POT 3. Due date for these courses will be set for the second half due date.  Student D then adds a POT 1 course prior to the start of classes. Student D’s due date for all of his/her courses will now be the first half due date. (The original two POT 3 courses due date will change to be due with first half due date).
  5. Student E registers for a POT 6 course prior to the start of the course but after the first half due date has passed. The fees for this course are due immediately. For instance, the first half due date was August 30th. Student registers on September 15th for a course beginning September 20th. The fees are due September 15th. To avoid being assessed a late fee, payment must be made by end of day on September 15th.

Deletion for Non-Payment Example:

 Student A didn’t pay for his/her courses. Approximately one week after the due date, Student A will be deleted from all three of his/her courses.

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