What We Do

To respond to the changing role of case management in higher education, the University of West Florida has put in place a means to effectively address concerns and a process by which problems can be solved or addressed. The case management director serves as a centralized point of response and contact for students and the campus community.

At The University of West Florida, the Director of Case Management Services:

Serves as the initial point of contact for the campus

Facilitates discussions with professors and students

Helps educate the campus community about vulnerable populations and cultural diversity

Understands and clearly communicates what is happening and what is possible

Develops a plan to assist the total community to work together toward a shared goal

Contacts the student to schedule face-to-face interview

Meets/speaks with faculty, staff and or legal counsel as needed for clarification, to obtain feedback, and to determine whether other concerns have existed prior to the current concern 

Assesses what the student’s concerns are and what resolution the student wants

Provides summary report of meeting to stakeholders