Nautilus Card FAQs

If your question is not one of the FAQs below, contact us for help.


What should I do if I lose my card?
  • If your card is lost or stolen, please contact the Nautilus Card office immediately. Office hours are Monday through Friday, 8:00am - 5:00pm. Card invalidation will be immediate. After regular business hours, please contact the University Police at (850) 474-2415.

    The University of West Florida is not responsible for cash balances of lost cards. The charge for a replacement card is $15.00.

I want to change my Meal Plan. What do I do?
  • Contact the Nautilus Card office at (850) 474-3325 to change your Meal Plan. All students are allowed to make changes to their meal plans through the first two weeks after the start of classes or after they purchase the plan, whichever is later.

May I withdraw cash from a Nautilus Card Account?
  • Once funds have been placed into your account, they may be withdrawn only by making purchases. You may not withdraw cash. If you have money in your Nautilus Card Account at the end of the semester, it will be carried over into the next semester’s balance.

I am graduating and have money left on my card. Can I get a refund?
  • Yes. You may request, in writing, a refund of any balance remaining in your Nautilus Card declining balance accounts within six months after separation from the University. Any unclaimed balance after this time will be forfeited.

How do I keep my Nautilus Card safe from damage?
  • Keep your card in a safe place. Scratches on the magnetic stripe can damage the card. Don't bend the card. Card readers can't read bent or cracked cards. Keep the back of the card away from the back of other cards with magnetic stripes. Keep your Nautilus Card away from magnetic fields such as cell phones, VCRs or stereo speakers. Do not lend your card to anyone.

    The Nautilus Card office is not responsible for damaged or demagnetized cards. Replacement cards are $15.

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