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The University
of West Florida
College of Business Administration MAN3025 - COURSE OBJECTIVES |
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The Dynamic New Workplace |
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| What are the challenges of working in the new economy? | ||
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Intellectual Capital |
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| What is the external environment of organizations? | ||
| General Environment Specific Environment |
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| What are organizations like in the new workplace? | ||
| As systems Change nature of organizations |
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| Who are managers and what do they do? | ||
| Levels and types of managers The function of managers: the management process Skills of managers Activities of managers |
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| What is the external environment of organizations? | |
| General Environment Specific Environment |
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| What is the internal environment and organizational culture ? | |
| Strong culture Levels of culture: observable and core cultures |
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| What is competitive advantage? | |
| What is a customer-driven organization? | |
| Who are customers? Wants and needs? CRM? |
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| What is a quality-driven organization? | |
| Quality and continuous improvement Total quality management |
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| How is information changing the workplace? | |
| Useful information External/internal information needs of organization |
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| How do managers make decisions? | |
| Types of managerial decisions Decision conditions How managers approach decisions Steps in decision making |
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| Individual versus group decision-making | |
| What can be learned from classical management thinking? | |
| Identify the three major branches | |
| What ideas were introduced by the human resource approaches? | |
| Hawthorne Studies Maslow's theory of human needs Theory X & Y |
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| What is the role of quantitative analysis, the systems view and contingency thinking in management? | |
| What are the continuing themes of the 21st century? | |
| What are international management challenges of globalization? | |
| What are forms and opportunities of international business? | |
| What are multinational corporations and transnational corporations? | |
| What are the pros & cons of multinational
corporations? Are there ethical issues for multinational corporations? |
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| What is culture? How does it relate to diversity? | |
| Dimensions of culture: language, interpersonal space, religion,
role of agreements Cultural diversity |
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| Is management the same across cultures? Countries? | |
| What is ethical behavior? | |
| How do ethical dilemmas complicate the workplace? | |
| How can ethical standards be maintained? | |
| What is organizational social responsibility? |
| How do managers plan? Why is it important? | ||
| The planning process: objectives & the plan The five steps involved in planning: Define objectives |
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| - Determine where you stand on the objectives - Develop premises regarding future conditions - Analyze and chose among action alternatives - Implement the plan and evaluate results |
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| What are the benefits of planning? | ||
| What are different types of plans? | ||
| What are useful planning tools/techniques? | ||
| Do a PERT planning diagram | ||
| What is the controlling and the control process? | ||
| What are the steps in the control process? What are the major types of controls? |
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| - Internal/external? - Types of organizational control systems |
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| What are strategy, strategic intent, and strategic management? | ||
| Formulation Implementation Five strategic management tasks |
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| What are the steps in the strategic management process? | ||
| What is a SWOT analysis? What does it do? | ||
| Explain the levels of strategy. | ||
| What does an industry analysis do? | ||
| What are the differences between growth and diversification strategies, restructuring and divestiture strategies, cooperative strategies | ||
| How are strategies formulated? | ||
| What are the steps in the strategic management process? | ||
| What are strategy, strategic intent, and strategic management? | ||
| Formulation Implementation Five strategic management tasks |
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| What is a SWOT analysis? What does it do? | ||
| What does an industry analysis do? | ||
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Explain the levels of strategy. |
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| What are the differences between growth and diversification strategies, restructuring and divestiture strategies, cooperative strategies | ||
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How are strategies formulated? |
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What are the current issues in strategy implementation? |
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| What is organizing as a management function? | ||
| What is organizational structure? What is Formal/Informal structure? What can you learn from an organizational chart? |
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| What are the major types of organizational structure? | ||
| Identify pros and cons within each? What is the value of each type of structure? |
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What trends are changing the workplace? |
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| Upside-down pyramid? decentralization vs. centralization, delegation vs. empowerment, etc. | ||
| What are the essentials of organizational design? | ||
| Bureaucracy vs. adaptive designs What are differences between these? | ||
| What contingencies or factors that impact the design of organizations? | ||
| " How does each affect organizational design? | ||
| Why are people the most important aspect of organizations? | |
| Diversity - how does this help organizations? Advantages? | |
| What makes up the "stool" of human resources management? | |
| Why is each "leg" critical to the organization? | |
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What is Strategic HRM? |
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| How do job analysis, job descriptions, and job specifications play into Strategic HRM? | |
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How do organizations Attract, Develop, and Maintain attractive work forces? |
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What is the advantage of using a behaviorally-anchored rating scale in performance evaluation? |
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| What is the nature of leadership and vision? | ||
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How does the concept of power impact a manager's ability to get people to do their work/jobs? |
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How do various leadership behaviors suggest different leadership styles seen in managers? (Blake & Mouton Leadership Grid) |
| What is motivation? Intrinsic vs. extrinsic rewards? | ||
| What are content theories of motivation? | ||
| What is hierarchy of needs theory? What is the two-factor theory of motivation? |
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| What is equity theory? How does it work? | ||
| What is reinforcement theory? | ||
| What are different types of reinforcement? | ||
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What are the trends in motivation and compensation? |
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| What is the meaning of work? |
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How can jobs be enriched? |
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How can jobs and stress be managed? |
| How do teams contribute to organizations? | |
| Synergy and usefulness of teams Formal versus informal groups |
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| How do teams work? | |
| Stages in team development What is an effective team? Norms and cohesiveness Task and maintenance needs |
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How do teams make decisions? |
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| Assets and liabilities of group decisions Groupthink |
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| How are creative decisions made in teams? | |
| What is the communication process? | ||
| What is effective/efficient communication and barriers to it? | ||
| How can communication be improved? | ||
| How can conflict be dealt with? | ||
| Conflict management styles | ||
| What is negotiation and how can it be obtained? | ||
| What are the challenges of change? | ||
| How can planned organizational change be managed? | ||
| What are phases of planned change? How do change strategies differ? What makes them different? |
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| What is organizational development? | ||