Our process is grounded in several models focused on user-centered design, design thinking, performance improvement, instructional systems and continuous improvement practices using a model we call IDEA. The IDEA model includes a great deal of radical collaboration, breaking down barriers of how things operate currently, visioning toward a future that solves the problem at hand and it takes a lot of white board space! The IDEA process is very messy, will lead to some crazy-good idea that will actually work and will empower our teams to discover new things through action and reflection and through experiencing things from the eyes of the end user.

IncubateDesignExperienceAct
Identify BIG ISSUES / CHALLENGES and create a range of possible solutions with a great deal of creativity and individual, inspired thought. Prototype ideas are constructed and tested. Try ideas and processes, beta testing, "live" in the environment and continue to share and learn. During this phase, programs are implemented, systems are in place and operational.
Feedback

Feedback