Telephone Service: UWF Calling Guide

DIRECTORY INFORMATION

University Listings - Dial 0
AREA CODES & Local Off-Campus Call - Consult Pensacola area directory

TELEPHONE SYSTEM

The University of West Florida telephone coverage includes all main campus administrative numbers and all student residents' service. Current 3-digit prefixes and associated blocks of numbers are as follows:

471-3500 through 3999	residence halls & Village East
471-5800 through 5999	residence halls & Village East
473-7000 through 7999	main campus offices
474-2000 through 3499	main campus offices
479-5000 through 5799	residence halls & Village West
857-6000 through 6499	main campus offices

ON-CAMPUS CALLS

To reach another office or student residence extension on campus, dial the last four digits of the phone number as it appears in the Campus Directory regardless of the prefix.

OFF-CAMPUS CALLS

For local off-campus calls, dial "9" and wait for dial tone, then dial the seven-digit number listed in the Pensacola area telephone directory. For long distance access, dial "8" plus "1", plus area code and seven digit phone number followed by your personal access code. NOTE: University residence hall and apartment numbers, also, dial "9" for local access.

TRANSFER OF CALLS - OFFICES/STUDENT RESIDENCES

Momentarily depress the transfer button if using a digital set or "flash" if using an analog set, wait for a dial tone, dial the desired extension, wait until the line is answered and announce the caller, or hang up. Please do NOT dial the operator on another line and request a transfer.

DIRECTORY ASSISTANCE

University personnel should use YellowPages.com. If required, long distance directory assistance calls (555-1212) should be placed over the SUNCOM Network. Departments will be charged 25 cents per call.

LONG DISTANCE CALLS

SUNCOM:

Faculty and staff on the Pensacola campus are able to use the SUNCOM communications system within the continental United States, Hawaii, Canada, Puerto Rico, and the U.S. Virgin Islands. State agency numbers may be obtained via the Florida 411 Online Telephone Directory. Remember all long distance calls must include area code and seven-digit telephone number, even when calling within the 850 area. Personal calls are not authorized on SUNCOM.

OTHER:

Personal or non-university related long distance calls may be made from any campus phone using a long distance calling card. Dial 9 and the toll-free number to access the calling card service. 10-10 services cannot be accessed through campus phones.

TOLL-FREE CALLS

To make a toll-free call dial 9, 1, toll-free prefix (800, 866, 876, 877, 888), and the seven-digit number.

INTERNATIONAL CALLS

Faculty and staff may place international calls direct by dialing 9, 011, country code, city code (if applicable), and the telephone number. Caribbean countries use area codes and not country codes, and calls to these countries cannot be placed using 9-011. Please contact ITS Networks & Telecommunications at extension 6003 for instructions regarding calls to Caribbean countries.

COLLECT CALLS

Collect calls are not allowed into University extensions.

CONFERENCE CALL SERVICE

If your station has the conference feature, you may originate your own conference calls for a maximum of eight parties inside or out. Suncom Reservationless Voice Conferencing Service is available offering cost efficient ($0.32 per minute per line) calls and more user friendly options including Web conferencing, conference recording, and additional security.

PHONEMAIL

The campus telephone system has voicemail capability, also referred to as PhoneMail. Your phone can automatically answer and play a personal greeting, accept and store voice messages, and offer a variety of options for receiving, paging, etc. Consult your PhoneMail user's guide for a more detailed explanation of this feature.

REPAIR CALLS

Report problems with your telephone to the ITS Networks & Telecommunications Office, extension 6003, Monday through Friday 8:00 am - 5:00 pm. On weekends, holidays, and weekdays after 5:00 pm, contact the ITS Help Desk at 474-2075.

TELEPHONE SERVICE

All new requests for telephone installation or changes to existing systems must be made by submitting an IT Help Request Form from IT Request Forms in MyUWF (my.uwf.edu). Telecommunications work orders are typically completed within one to two business days.

TELEPHONE COURTESY

People often have their first contact with our University through the telephone. Their opinion of our entire institution may be a reflection of that initial impression. Please ensure your phone is answered in a courteous and friendly manner. Staff members and students who answer office phones should be prepared to offer assistance to callers who desire information about their departments or campus facilities and services.