UWF Services Support Standards

The services listed below are supported by the ITS Help Desk. Individuals and departments acquiring or using technology not listed below are advised to contact the ITS Help Desk in advance to learn if the technology will be supported by Information Technology Services. Support for services not listed below is the responsibility of the owner of the technology.

The ITS Help Desk provides telephone support in the following areas:

• Computer account management:
  • ArgoNet
  • CICS
    
    
• ArgoNet services:
  • MyUWF
  • Web page hosting
  • Electronic file transfer (FTP)
  • ArgoAir - Wireless Internet connectivity
  • eDesktop
    
    
• eLearning:
  • Faculty
  • Students
  • Continuing Education
    
    
• Elluminate
  
  
• Google Apps for Education*
  *excludes calendar sync to email client, Google Labs, and features of specific Google Docs applications
  
  
• Residential Network (ResNet):
  • Wired - Ethernet LAN, not available in all dorms
  • Wireless - ArgoAir, not available in all dorms
    
    
• Banner:
  • Banner Self-Service
  • Banner ERP System
    
    
• Report Navigator
  
  
• Information Navigator
  
  
• Route It
  
  
• GroupMail
  
  
• Classroom Technology
  
  
• Microsoft Campus Software Agreement
  
  
• Network Connectivity
  
  
• Software Support - The ITS Help Desk can provide assistance for centrally-supported software. Support for other software titles or older versions of the listed titles may be limited or unavailable.

The ITS Help Desk provides on-site support for faculty and staff in the following areas where Local Support Providers are unavailable:

• Connectivity
• Consultation
• Computer Hardware Repair
• Computer Setups
• Software Installation (view the default software setup).
• Virus and Spyware Detection and Removal

For services that require more than telephone support, the Help Desk creates a record of the call and transfers or escalates the call to other areas within ITS or to other appropriate university technology resources.