UWF Services Support Standards

The ITS Help Desk provides telephone support in the following areas:

• Computer account management:
  • ArgoNet
  • NWRDC CICS
  • LightHouse
    
    
• ArgoNet services:
  • Argus
  • Email
  • Web page hosting
  • Electronic file transfer (FTP)
  • ArgoAir - Wireless Internet connectivity
  • eDesktop
    
    
• eLearning:
  • Faculty
  • Students
  • Continuing Education
    
    
• Elluminate
  
  
• Google Apps for Education*
  *excludes calendar sync to email client, Google Labs, and features of specific Google Docs applications
  
  
• Residential Network (ResNet):
  • Wired - Ethernet LAN, not available in all dorms
  • Wireless - ArgoAir
    
    
• Banner:
  • Banner Self-Service
  • Banner ERP System
    
    
• Report Navigator
  
  
• Information Navigator
  
  
• Route It
  
  
• GroupMail
  
  
• ListServ
  
  
• Classroom Technology
  
  
• Microsoft Campus Software Agreement
  
  
• Network Connectivity
  
  
• Software Support - The ITS Help Desk can provide assistance for centrally-supported software. Support for other software titles or older versions of the listed titles may be limited or unavailable.
  
  
• First point of contact for on-campus desktop support. This support includes computer hardware repair, software, and computer set-up.

The ITS Help Desk provides on-site support for faculty and staff in the following areas where Local Support Providers are unavailable:

• Connectivity
• Consultation
• Computer Hardware Repair
• Computer Setups
• Software Installation (view the default software setup).
• Virus and Spyware Detection and Removal

For services that require more than telephone support, the Help Desk creates a record of the call and transfers or escalates the call to other areas within ITS or to other appropriate university technology resources.