Software Support Standards

The services listed below are supported by the ITS Help Desk. Individuals and departments acquiring or using technology not listed below are advised to contact the ITS Help Desk in advance to learn if the technology will be supported by Information Technology Services. Support for services not listed below is the responsibility of the owner of the technology.

Supported Software

• Anti-Virus:
  • McAfee VirusScan (current version)
    
    
• CICS:
  • Hummingbird
    
    
• Course Management System:
  • D2L - eLearning
    
    
• Electronic Reports:
  • Universal Viewer
    
    
• Email Clients:
  • Google Apps for Education (UWF Gmail)
  • Mail (for Mac)
    
    
• FTP Clients:
  • FileZilla
  • SecureFTP
    
    
• Office Productivity:
  • Adobe Acrobat (Reader and Professional)
  • Google Apps
    • Gmail
    • Calendar
    • Drive
  • Microsoft Office 2010:
    • Microsoft Word
    • Microsoft Excel
    • Microsoft Outlook
    • Microsoft PowerPoint
    • Microsoft Visio
  • Microsoft Office 2011 (for Mac)
  • Microsoft Office 2013 will be supported starting in Summer 2013
    
    
• Operating Systems:
  • Windows 7
  • Windows Vista
  • Windows XP
  • Apple MacOS X
  • Windows 8 (best effort support only)
    
    
• Web Browsers:
  • Apple Safari
  • Microsoft Internet Explorer
  • Mozilla Firefox
  • Google Chrome

Unsupported Software

Software titles not listed above are considered unsupported. Unsupported software includes recommended and supported software that is older than the two most recent versions.