Information Technology Services (ITS) provides hardware support for all computer hardware inventoried in the University property management system. Campus computer users are strongly encouraged to purchase hardware items through the UWF approved technology procurement process. Hardware items such as scanners, small desktop printers, and PDA’s that are not inventoried in the university property management system will be supported only as a courtesy, under “best effort” practices.
All warranty items will be supported for the life of the warranty. Warranty parts will be ordered, installed, and tested using the manufacturer’s guidelines. Warranty items include:
ITS will facilitate the return of all defective warranty items at no charge to the department.
ITS provides limited support for non-warranty items. Non-warranty items will be repaired on a best effort basis. Every attempt will be made to complete a non-warranty repair by donating from the ITS in-house spare and used parts inventory. ITS will fund repairs up to $100 based on the availability of monies in the central ITS repair budget. Repairs over $100 will be the shared responsibility of the department and ITS. When repairs are over $100, ITS will pay the first $100, the department will pay the balance. The university’s “charge back” process will be used to facilitate these shared repairs costs.
Battery Backups: ITS will assist university users in selecting and installing battery backups for computers and printers. ITS will provide support for warranty issues related to battery backups. However, ITS will not fund the initial purchase or the replacement purchase of a battery backup. If ITS orders a battery backup for a department it will be paid for using the university’s “charge back” process.
Printers: ITS provides support for non-warranty laser printers. Inkjet printers that are no longer under warranty are not supported.
Consumables: ITS reserves the right to identify a part as a consumable. Examples of consumables include printer cartridges, printer drums, and printer maintenance kits. Purchasing and/or replacing consumables are the responsibilities of the end user or the end user’s department. If ITS orders a consumable for a department it will be paid for using the university’s “charge back” process.
Personally owned computers: Personal computers and other hardware owned by faculty, staff, and students are NOT supported by ITS with the exception of Dell computers purchased from the UWF campus bookstore. ITS is a Dell Authorized Warranty Repair Center and can perform warranty hardware repairs for Dell computers purchased from the campus bookstore. Individuals with other related hardware problems will be referred to off-campus resources.
*These standards pertain to desktop computer hardware used in university business departments and offices. For standards related to computer hardware in university classrooms, please see ITS Classroom Technology.
