University of West Florida

Information Technology Services


Volume 3, Issue 1

Help Desk News

The New IT Help Tab

At the beginning of fall semester, the IT Help tab in Argus was completely redesigned to make it easier to find information and get help. The tab is now broken down into several sections that include Self-Service Help, Hot Topics, and the ITS Help Desk. The Help Desk receives approximately 2600 calls per month, yet many of these calls fall into a handful of categories. The new IT Help tab highlights these categories, making it easy to get help without having to pick up the phone.

When you need to talk to a real person, “chat” is available from the IT Help tab and lets you talk to a Help Desk analyst using instant messaging. The tab also lists the names of help contacts specific to your department such as your local support provider, department information administrator, and web contacts.

The IT Help tab now contains information to keep you up-to-date on the latest UWF technology news, including new services and software. If you see an IT announcement in Argus Today, but no longer have the email, check the Hot Topics section of the IT Help tab.

We want to make it easier for you to get help, so as you explore the new tab please take a moment to click the feedback button and let us know what you think.

Information Navigator: The Place for UWF Reports

Since the release of Banner in 2004, the number of UWF reports that can be run on demand has grown substantially and has made much more information readily available to departments. Now these UWF reports are available through Information Navigator, a new reports menu that is easier to explore and customize. Information Navigator features an extensive list of UWF reports, a customizable menu of your favorite reports, and extensive online help.

For those who are unfamiliar with these UWF reports, the most widely-used report is the Departmental Summary which documents departmental spending. This report displays the total amount spent on salaries, benefits, office supplies, information technology supplies, and dozens of other categories. Spending can then be broken down further to each transaction made in each category.

Information Navigator should not be confused with Report Navigator. The primary difference between the two is that reports in Information Navigator can be run as needed, whereas reports in Report Navigator are run in batch overnight and the output is stored electronically.

UWF reports were previously available in the Banner Reports Menu which was discontinued on September 4, 2007. Information Navigator is located on the Argus "My Office" tab in the "Administrative Tasks" channel and the "Banner ERP System" channel, and on the Argus “Services” tab. If you plan to use Information Navigator on a regular basis, you can also add an "IN" tab to Argus. For more information, read Getting Started with Information Navigator.

Eliminate Paper with Route It

Consider the resources required to fill out a paper form, send it through campus mail, route it to multiple people for approval, communicate back to the initiator, and file it away. Then multiply that by the number of forms processed university-wide each year. Paper is expensive; and that's where Route It comes in.

Route It is a new UWF system that automates processes that would otherwise be performed using paper. When a process is added to Route It, ITS’s business process analysts document the paper-based process, then replicate it efficiently using online forms. The online forms are filled out by the initiator, then sent to multiple employees who each do their part to complete the process. After one person completes his or her task, the route is sent to the next person in the process.

One example of a route is the UWF key request, which will become a Route It process in October. The person requesting the key will begin the route by completing an online form. The online form is then sent to the Dean/Department Head and the Police Department for review. Finally, the information is received by Facilities where the key is issued, and an email is sent to the requestor to let him/her know that the key is ready for pickup.

Route It training will be announced later this month in Argus.

ArgoAir Signs Make it Easy to Spot a Hot Spot

Chances are there’s an ArgoAir sign on the door to your building. This means you’re in a “hot spot,” or an area where you can connect to UWF’s wireless network. On the Pensacola campus, all administrative and classroom buildings are part of ArgoAir, which means you should be able to use a laptop computer with a wireless card inside the building to connect to the Internet. ArgoAir is also available on the Fort Walton Beach campus. See the full ArgoAir coverage area on the ArgoAir map.

Classroom Technology Enhancements

UWF has been engaged in a multi-year project to upgrade the instructional technology in generally scheduled classrooms. The current standard technology-equipped classroom, called an “eClassroom,” is designed to give instructors a consistent look-and-feel from classroom to classroom. For instance, eClassrooms are controlled by a touch panel, which allows the classroom technology engineers to design rooms which may have different models or brands of LCD projectors, DVD players, and amplification systems, but still have the same way of controlling all of the technology through a common interface. Over the summer-to-fall intersession, seven Hi-Tech classrooms were converted to eClassrooms: 36/108, 74/101, 74/105, 74/107, 78/103, 82/206, and 79/179.

Hi-Tech classrooms are the university’s legacy technology-equipped classrooms and are controlled via remote control. Although these classrooms feature LCD projection systems, it is difficult to provide a standard environment from classroom-to-classroom. Considering the university has 60+ generally scheduled classrooms, a multi-year project would be needed to update the instructional technology in each classroom. During that time, technology changes: the chief reason standardization is a challenge to achieve. Despite the tight budget year the university is experiencing, classroom technology engineers have been able to repurpose existing computers and use funds from last fiscal year to make a few modest improvements in these legacy classrooms. For instance, personal computers with university-licensed software, including Microsoft Office, SAS, SPSS, have been installed in all remaining Hi-tech classrooms.

Finding UWF Email in Your Junk Email Folder?

Microsoft Outlook, Entourage, and ArgoMail all contain tools to filter out junk email. Unfortunately, these tools cannot always determine what is junk email and what is legitimate email. As a result, email from your UWF colleagues is occasionally sent to your junk email folder instead of your inbox. There are two ways to resolve this problem:

Option 1: Turn off your junk email filter.
Option one turns off your junk email filter so that all email goes directly to your inbox. Once the filter is off, you will have to manually delete junk email from your inbox; however, it will prevent the accidental filtering of legitimate email messages.

Option 2: Add UWF to your safe senders list.
Option two prevents email addresses that end in "" or "" from being automatically sent to your Junk Email folder, but still keeps the filter active for other email addresses.

What You Need to Know About…

Occasionally the ITS Help Desk offers short refresher courses on UWF services. Our attendees are often surprised to learn about services that they didn’t know about, or that they weren’t using to their full potential. ITS now offers “What you need to know” cards that cover the essentials of IT services, or just “what you need to know.” They are available from the IT Help tab in Argus or from the link in this article.

How Are We Doing?

Our newsletter got a facelift. It’s here for you, so we encourage you to let us know if we’re meeting your needs through our online survey.

ITS Help Desk | Bldg. 79 | 11000 University Pkwy. | Pensacola, FL 32514 | (850) 474-2075 | Campus Map | Text Only