Selected Research, Scholarly Activity and Publications

• Managing Service Quality Using Data Envelopment Analysis, OMJ
• Linking Dimension of Service Quality to Organizational Outcomes, Managing Service Quality
• The Impact of External Control Arrangements on Organizational Performance, Administration & Society
• The Hypothetical Efficient Organization: Exploring The Diagnostic Value of Data Envelopment Analysis, Coastal Business Review
• Performance Measurement Book Review, January 1997, J-PART
• Relative Efficiency of Electric Cooperatives in South Carolina: An Application and Test of Data Envelopment AQnalysis, Coastal Business Review
• Management Control Systems: An Integrated Paradigm, Coastal Business Review
• Control Options for the Public Manager: An Analytic Model for Designing Appropriate Control Strategies, Public Productivity & Management Review
• Chapter 16: New Forms of Program Delivery in The Florida Policy Management System: Growth and Reform in America's Fourth Largest State.
• Patterns in MPA Admission Decision-Making: An Application of Social Judgment Theory, PAO
• Report on Cot-Effectiveness of Underground Electric Distribution Facilities, Florida Public Service Commission
• DEA Ranking of Presidents SPSA New Orleans 01-10-04
• Fiscal Policy, Economic Performance and Vote-Getting Efficiency: A DEA Ranking of Presidents, 1880-2008., Journal of US-China Public Administration. August 2011, Vol 8, No.8, 851-860.