Service Excellence Teams
These teams serve as the navigators of our voyage by focusing on seven crucial areas: standards, measurement, student satisfaction, employee satisfaction, leadership development, community outreach and communications. The team captains select the members of their respective team in consultation with the coordinating committee and with the approval of the cabinet.
| Team | Purpose |
| Communications Team Team Captain: Jenni Brian |
To develop, implement and maintain effective, two-way channels through which UWF and its key publics can communicate information, initiatives and achievements along the Making Way for Excellence process. |
| Community Outreach Team Captain: Mardi McDaniel |
To foster a culture of connections both internally and externally through purposeful outreach and community involvement for the public good. |
| Employee Satisfaction Team Team Captain: Catherine DeAngelo and Amy Robinson |
Create an atmosphere focused on recruitment, retention, satisfaction and dedication that promotes the development and well being of quality employees. |
| Leadership Development Team Team Captain: Andrea Sortino |
To assist in establishing a culture of excellence in which all members of the University community are enabled to identify and develop leadership skills and traits that embrace the core values and support the mission of the University of West Florida. |
| Measurement Team Team Captain: Valerie Moneyham Co-Captain: Tessie Bradford |
To oversee, coordinate, and advise Making Way for Excellence (MWE) Teams and University departments or units in regard to measurement/assessment activities related to MWE efforts. |
| Standards Team Team Captain: Tammy McGuckin |
This team focuses on developing and implementing standards of performance. It is recommended that the standards represent the factors that lead to improved student, operational and financial performance. Comprehensive, universal standards tied to student, stakeholder, and/or organizational performance factors provide a structure for aligning all process with organizational goals. This team identifies service recovery strategies and opportunities for improvement. |
| Student Satisfaction Team Team Captain: Alesia Ross |
To focus attention on the gaps in student satisfaction that are most critical to students’ University experience and recommend strategies to close the gaps and establish ongoing assessment which will lead to increased student recruitment and retention. |
