The CAS Helpdesk provides departmental support for computer related issues, as well as lab support. The helpdesk is a first stop for many support issues, and can be a hub to the many other support groups on campus. The CAS helpdesk provides local service for those departments without any, and is a secondary support for those departments with local support. The helpdesk currently is expanding, and broadening its services.
The CAS Helpdesk staff works in conjunction with the ITS Helpdesk to provide a more efficient system of responding to your requests. When you email or call, that request goes straight to the univeristy's call center at the ITS Helpdesk. If your request can not be answered over the phone, your request will be entered into a work request system and routed to the CAS support technicians. You will get an automated email that your request was received and our staff will be the ones that take care of your request. This ensures that you get the most efficient service possible. If you have any questions or need additional information, please call Don Thompson and he'll be glad to return your call.