Official transcripts may be ordered via the web or by telephone.
Official transcripts may be ordered via the web or by telephone through Credentials. The University does not accept facsimile requests for transcripts. Official transcripts cost $10.00 per copy. If you order by phone, you will reach an operator who will process your transcript request. There is a $10.00 surcharge (in addition to the $10.00 per copy transcript fee) to place your request through an operator, unless you are in the middle of a web site request and are calling for technical assistance. Current and former students may access an Unofficial Transcript at no charge through MyUWF.
Transcripts ordered via the web or telephone are generally mailed within one to three business days from the day the order is received.
Transcripts will not be released until all holds at the institution have been cleared. Students may view any holds on their account in MyUWF. If you have a question regarding an account balance, please contact the Cashier’s Office at (850) 474-3110 or (850) 474-3035.
Transcripts may not be picked up by another party unless the student has given written authorization with the request. The designated person will be expected to show a picture I.D. before obtaining the transcript. For further information you may call the University of West Florida Office of the Registrar, (850) 474-2244.
The University may request your Social Security Number on your transcript request form as a means of identification. Statutory authority is provided at Section 119.071(5)(a)2.a.(II), F.S. For further information and/or clarification, refer to the Statement on the Collection and Use of Social Security Numbers.
Students can access (and print) an Unofficial Transcript at no charge from their online student account. Current and former students access the Unofficial Transcript link through MyUWF. The University of West Florida does not distribute unofficial transcripts. If an unofficial transcript is needed to be sent to a third party, the student should print it from his or her MyUWF account.
Students will also have access to an Excess Hours transcript through MyUWF. This is an unofficial transcript that is produced for the purpose of determining a student's excess hour calculation. The information provided is the same as that on the unofficial transcript, but the formatting has been adjusted. For more information regarding excess hours please visit Excess Hours or access the Excess Hours app in your MyUWF account.
Online Ordering Instructions
To order over the web (available 24 hours - 7 days a week)
The University of West Florida has partnered the services of Credentials Solutions in order to provide a web-based transcript service. Credentials Solutions has implemented TranscriptsPlus® as a secure means of ordering transcripts faster and easier than in the past. Payment by credit card is required. In addition to standard delivery, Credentials offers Fed Ex for expedited delivery (for an additional charge).
For step-by step instructions on how to order online, please see Ordering Transcripts online.
Log in to MyUWF. You should see a ‘live button’ for transcript orders but if not just type “transcript request” in the search bar and a company called Credentials will load. You will be given step-by-step instructions on ordering and paying for the transcript right on line. You will have the opportunity to pick it up, send it electronically to a Florida college or university, or send it elsewhere by mail or Federal Express (extra fee applies). (Electronic option does not apply to schools outside Florida.)
Log in to MyUWF. You will be asked for your student ID#; if you do not know your ID#, choose either the ‘Activate My Account’ or ‘First Time User’ option. This will allow you to reactive or set up your account using your last name, social security number, and birthday. Once complete, you will go through a battery 3 of security questions and answers (to set up your account). You should then receive an email in your personal email account to click and activate. This will direct you back to MyUWF. Type “transcript request” in the search bar, select the option that appears, and the website for a company called Credentials will load. You will be given step-by-step instructions on ordering and paying for the transcript right on line. You will have the opportunity to pick it up, send it electronically to a Florida college or university, or send it elsewhere by mail or Federal Express (extra fee applies). (Electronic option does not apply to schools outside Florida.)
Order by Telephone
Students wanting to place an order over the telephone may do so by calling Credentials Solutions and using the TranscriptsPlus® order system. Operators are available Monday through Thursday from 7 A.M. to 7 P.M. Central Time and on Friday from 7 A.M. to 5 P.M. Central Time. There is a $10.00 surcharge for telephone requests (in addition to the standard transcript fees). Users must use a credit card and have access to either an e-mail account or fax machine in order to provide a written authorization for release of the transcript. The number to call is 1-800-646-1858 or 847-716-3005.
Frequently Asked Questions
What is an "Official" Transcript?
All transcripts that are produced by the UWF Registrar's Office in response to a student’s request are considered “Official.” They are generated on security paper with the Registrar’s signature, the date and the school seal. Transcripts provided directly to the student will be placed in a sealed envelope with the Registrar's signature and University seal placed over the flap of the envelope. In addition, the back of the envelope will be stamped as follows "OFFICIAL TRANSCRIPT ENCLOSED IF SEAL IS BROKEN TRANSCRIPT SHALL BE CONSIDERED NULL AND VOID".
Can I get an unofficial transcript for my records?
Students can access (and print) an Unofficial Transcript at no charge from their online student account. Current and former students access the Unofficial Transcript link through MyUWF.
Student with holds preventing the release of Official Transcripts will not be able to access there Unofficial Transcript.
If I need my current semester grades or degree on my transcript, how long will it take?
If you place your order early and ask us to hold your transcript until your grades or degrees are posted, we will mail the transcripts being held for degrees approximately two (2) weeks following graduation. That is when the degrees and honors have been checked for accuracy. Transcripts being held for grades will be mailed approximately one (1) week after grades are posted each semester. That is when most “late” grades have been received and other grading processes (i.e. repeat courses, grade forgiveness, probation/suspension) have been finalized. However, you may view your grades through the “Grades” link in your MyUWF account and submit your transcript request as soon as you can see your posted grades.
What kind of special handling is available?
There is an additional fee for Federal Express mailing (domestic; Alaska/Hawaii only; and International).
Do I have to order two transcripts to get my UWF undergraduate and UWF graduate records sent?
No. Our transcripts are complete records of your entire enrollment at UWF, and would also include any transfer credits accepted if you attended UWF as an undergraduate student. We do not reflect transfer credit for students who attend UWF only as graduate students. If you completed undergraduate work at UWF, we cannot issue partial transcripts of just your graduate work.
Can you guarantee when I will get my transcript?
The turnaround time of within three to five business days is an estimate as to how long the request will be in our office before the response is mailed. It is not a guarantee. Frequently it will be less than five business days, but occasionally it will be more. We make every effort to keep our turnaround within the five days. This does not include the actual mailing time after it leaves our office. However, if you place your order online, the transcripts will usually be mailed the following business day (with the exception of peak registration and/or grading periods).
If I pay the Federal Express mail fee with the transcript fee, am I guaranteed to receive my transcript the next day?
In most cases, you should get it the next day (or as requested and paid for in your original order), but we cannot guarantee it. If you failed to sign your request, or if there is a problem with your record that prevents transcript issuance, such as a hold, we will not release the transcript until the problem is resolved. This is why it is important to include in your request a means (day time phone number, e-mail address, etc.) of contacting you. Also, International addresses can take three to five days longer than domestic mail delivery.
Will you let me know if there is a problem in processing my request?
If you placed your request online, you will be notified of any problems through the email address or fax number you provided, otherwise we will contact you by regular mail. If you do not give us your current mailing address (and we do not have a current phone number and/or e-mail address), we will use the last address we have in our records for you. You may want to ensure that your mailing address is accurate with UWF. Current and former students use MyUWF to update their academic records to reflect a current mailing address, phone number, etc.
What happens if my record has a “hold” on it?
If you have an outstanding financial obligation to UWF, such as parking tickets, missing library books, or being in arrears with your student loan payments collected by UWF, your record may have a financial hold and you will be notified if this is the case. There are also other types of “non-financial” holds (i.e. financial aid exit counseling) that prevent transcripts from printing. If your record has a hold, transcripts will not be issued until the hold is removed. If all other requirements (i.e. payment, etc.) are met, the transcripts will automatically print and be mailed after the hold is cleared. A transcript request will remain active for a period of 60 days. If after that period of time the hold has not been lifted or payment has not been received, the transcript will not print automatically and it will be the student’s responsibility to either submit a new request or contact the Registrar’s Office to have the request reactivated. If you made your request by mail and if you provided your current address, you will be notified if there is a hold on your record when you request transcripts. You may send a written request to cancel your transcript request if you will be unable to clear your hold right away.
If I apply to a new UWF program (i.e. graduate program) through the Office of Admissions, do I need to order my prior UWF transcript to be sent to UWF Admissions?
No. If the application indicates that previous transcripts need to be sent to Admissions, you need not request a copy of your UWF transcript. When the Office of Admissions is ready to review your UWF course information, degrees awarded, etc., they (and the graduate academic department) may access your student record at no cost to you.
Can I get copies of my “other” transcripts on file with UWF?
No. All credentials (e.g. transcripts) and other documents submitted become the property of the University of West Florida. The originals or copies of the originals will not be returned to the applicant or forwarded to another institution, agency or person.
Is it possible to have my transcripts faxed?
No. UWF does not fax transcripts. However, UWF provides access to an “unofficial” transcript through the student’s online account. Current and former students use MyUWF to access the “Unofficial Transcript ” link.
Can I order my transcript over the phone?
Yes. Students wanting to place an order over the telephone may do so by calling Credentials Inc. and using the TranscriptPlus order system. Operators are available Monday through Thursday from 7 A.M. to 7 P.M. Central Time and on Friday from 7 A.M. to 5 P.M. Central Time. There is a $10.00 charge for the transcript plus an additional $10.00 surcharge for telephone requests. You must use a credit card and have access to either an e-mail account or fax machine in order to provide a written authorization for release of the transcript. The number to call is (800) 646-1858.
Can someone else come in and pick up my transcripts for me?
Transcripts may not be picked up by another party unless the student has given written authorization at the time of the request. The designated person will be expected to show a picture I.D. before obtaining the transcript.
The transcript I requested was never received at the address I provided. What do I do now?
If you ordered your transcript online, or by phone, contact Credentials, Inc. at (800) 646-1858. Operators are available Monday through Thursday from 7 A.M. to 7 P.M. Central Time and on Friday from 7 A.M. to 5 P.M. Central Time. The Recipient must contact the Registrar's Office via email (firstname.lastname@example.org) between 14 days and 45 days of the transcript being mailed. We must allow at least 14 days for the U.S. Postal Service to deliver the transcript. Replacement transcripts can be sent again before 45 days has elapsed.
Is it possible to change the delivery method/recipient address on my transcript request?
If you ordered your transcript online or by phone, contact Credentials, Inc. at (800) 646-1858. If your request has not been “finalized” yet, you may be directed to “cancel” your order and re-submit another order with revised instructions.